In person, I can diminish her anxiety, but never on the phone. It ended generally with her saying more or less that I'm a bad daughter. I've tried the listening with patience, I've tried the comforting ( even when she was not ill, she has never really listen to me with trust, contrary to my dad.) Her main complain is that people ( employees of the caring home or even visitors ) steals from her: lipstick, medicaments, old night gown etc. Sometimes she even doesn't remember what has been stolen and doesn't like it when I ask. I don't know what to say or answer anymore as everything I say isn't right. Her other pet peeves is the weekly shower that she refuses and sometimes even her daily hand washing. Mom is 86 June the sixth and in home care since last october.