Need help, please! So mom in under two weeks time has outgrown all of her pants...unable to button them and if they get do get buttoned...way too tight. Took her to PCP immediately and they didn’t like this, did a cat scan ...left a message on her phone instead of ours (after KNOWING SHE CAN'T ANSWER, AND WE CAN'T RETRIEVE HER MESSAGES) only way I knew they had called is I kept checking her phone for incoming calls... anyone have something similar? We can’t get a hold of the Dr., as it is after hours and they won’t call us back for test results... thanks.
Some doctors offices have forms that are signed by the patient or POA that ask if results can be left on VM, which number, etc. write out how you want to receive information and both you and mom sign and give it to drs office.
Be sure to let us know what you find out.
Are you medical POA for your mother? That should definitely be on file at her clinic, with a notation that they should call you.
The doctor, if competent, should have rx'd her with a diuretic unless it was contraindicated at the first visit. Did she fill an rx? Take it?
Why is she alone at this point, if there is a possibility she needs to go to the E.R.,?
We call this: "Boots on the ground". Go there, or send someone to check on her.
I would call the doctor's answering service. You probably would have difficulty getting information unless there's a HIPAA authorization on file, but it doesn't hurt to try.
Where are you physically in relation to your mother? Is it possible to just go to her residence and check her messages, if you know her password?
After you find out what's going on medically with your mom, you want to speak to the office manager and find out why YOU weren't called. Do you have HIPAA form on file?
That is exactly what we stated to the answering service, and they told us if it were something that required immediate attention, they would have left that in the message.
How can the Dr knowing that she is incompetent leave her a vm to begin with? They should have called us...
She is not it pain, not complaining about it at all. It infuriates us as we feel this is irresponsible on their part...
Yes, it's after hours, but isn't there an answering service? You tell them that you simply need to know if the test results require mom to go to the ER right away or if this can wait until morning.