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A third party person of a charitable organisation visits my aunt who had dementia, regularly and has recently witnessed poor care of my aunt in the care home she resides on 3 separate occasions and has reported it to the social services. A mutual friend of this person and myself contacted me to raise concerns which I in turn passed onto my cousin who is the power of attorney for his mother (my aunt) He has now instructed the care home to prohibit me and the third party from visiting his mother. I have tried to reason with him but he says he is happy with the care his mums receiving and that we are causing trouble for his mum. I have had my concerns regarding the standards of care she receives as she has had 2 falls both requiring hospitalisation for fractured hip and head injury. I am concerned for my aunts safety and upset that I cannot visit her. Please advise.

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Thank you both for your thoughtful responses to my dilema. My cousin is POA the concerns are not just due to the falls but several other issues. I do appreciate that isolated incidents happen as I worked in health care for 30 years. Actually anyone in the general public can express concerns regarding standards of care and actually I'd rather someone flag up concerns in care of the elderly and children and it be unfounded than to ignore and suffer dire consequences.
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My MIL fell and broke her shoulder in ALF. She flatly refuses to use a walker. She will press the call button and if no one comes in 90 seconds, she gets out of bed and toddles to the shower alone. Falls in NH setting are common and not necessarily due to neglect.
VISITATION: If APS (social services), the Ombudsman (NH) and the POA all agree that certain parties should not visit, chances are the reasons are well-documented. Your recourse is to go to court and ask for a "show cause" to obtain that documentation. The judge will review the documents and decide whether or not these visits are disruptive.
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If her son.....her POA....doesn't have concerns about the care his mom is receiving it's not really your responsibility to take any kind of action. You've expressed your concerns to the son (your cousin) and that's all you can and should do.

Elderly people fall. It's what they do. Having fallen twice doesn't mean she's not getting adequate care, it just means she's a high fall risk like most, if not all, elderly people.

You've done the right thing in talking to your cousin. Now let the matter go.
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