Recently we added "personal care" services for my mom at her assisted living facility. Although, now it seems best for her needs that we bring in private personal care and have someone come in for a few hours a day at different times of the day.
It appears the AL staff is extremely reluctant to now end the current care plan and is almost "forcing" us to keep it with them vs. letting us hire a private person to give her the 1:1 attention she needs. Can they do this? Can they "force" a Resident to receive this care from them? This doesn't seem right, much less legal, etc. And as everyone knows, it AL add-on services are extremely expensive, not very cost-effective and very little value added.
As with all AL facilities, this place is understaffed and they can't "deliver" on what they've promised and what we've agreed to. It just isn't working and we don't see it improving. A few staff members are having to "serve" about 40 AL residents. Mom really needs, and would prefer, a private person to give her 1:1 attention versus having the AL staff "dash in/out" and rush because they have other residents to attend to.
Please let us know your thoughts. Thanks!