My brother was banned within 60 minutes after our mother's roommate filed a complaint against him. My brother never was asked his side of the story and my brother did not confront the resident; he asked the nurses and CNA's for help. The care facility does not update us on the investigation. They do not ask for our side of the story. Our mother is not able to see her son who is her primary care giver and her power of attorney. We are in Marin County in Northern California at Pine Ridge Care Center. Our mother is 87 and had a fall on Jan 5th. We have asked for an investigation because what they told us that happened at 2 am is implausible. They dismissed us and our concerns and said "falls happen." We have filed numerous complaints with the State of California over the past few years and we know this is retaliation. We also filed a complaint against the roommate as we believe she pulled our mother out of bed. She has been belligerent towards our mother for several months. She is confrontational and we have tried to make peace with her. We have put up with horrible roommates for several years; roommates who try to physically block our mother from returning to bed after having a shower. We document all of our requests and we have a professional care manager who is helping us again. The facility also denied our mother's right to her doctor of choice on several occasions and disregard her request for her doctor. They said "so we made a mistake." The administrator is dismissive and is unprofessional.