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My brother was banned within 60 minutes after our mother's roommate filed a complaint against him. My brother never was asked his side of the story and my brother did not confront the resident; he asked the nurses and CNA's for help. The care facility does not update us on the investigation. They do not ask for our side of the story. Our mother is not able to see her son who is her primary care giver and her power of attorney. We are in Marin County in Northern California at Pine Ridge Care Center. Our mother is 87 and had a fall on Jan 5th. We have asked for an investigation because what they told us that happened at 2 am is implausible. They dismissed us and our concerns and said "falls happen." We have filed numerous complaints with the State of California over the past few years and we know this is retaliation. We also filed a complaint against the roommate as we believe she pulled our mother out of bed. She has been belligerent towards our mother for several months. She is confrontational and we have tried to make peace with her. We have put up with horrible roommates for several years; roommates who try to physically block our mother from returning to bed after having a shower. We document all of our requests and we have a professional care manager who is helping us again. The facility also denied our mother's right to her doctor of choice on several occasions and disregard her request for her doctor. They said "so we made a mistake." The administrator is dismissive and is unprofessional.

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caregivermarin, any chance your mother could be placed in a private room since there has been issues with a lot of roommates over the years as you wrote "We have put up with horrible roommates for several years; roommates who try to physically block our mother from returning to bed..."

For whatever reason, seems like the women just don't get along.
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Go to the diretor of socal work and request a roommate change immediately. that person is supposed to me your mother's advocate. Not that the one at my mom's NH is ,uch of an advocate, but you can usually find someone in the sociakl work dept who is sympathetic. Report them to the Ombudsman and the Department of Health. Also, start doing research on a new NH for your mother. Now that you've had this experience, you will better know what to look for and what questions to ask. Good luck to you.
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You notify the Joint Commission. You remove your mother.
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So if this place has had problems after problems with what you expect your mothers care to be, why do you keep her there?
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You don't mention the other residents family...are they involved in this and is dementia the diagnosis for your family member and the other resident?Have you considered moving your family to another facility...if their attitude is as you say, I would think others are complaining too. They cannot block the person who has POA unless some type of legal action has taken place.
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thats a heavy question considering were only hearing one party's side of it . the home may have or may be stretching the authority to ban anyone who causes distress to the patient , staff , or other residents . sounded like a lot of " complaints " to me , both formal and otherwise .
my aunt is in NH and im not poa , in fact poa hates my guts . i dont expect to get kicked out of there because aunt voices her medical concerns to me and i just ( civilly ) relay those concerns to the staff . no demands , no complaints , etc . we are all supposed to be a team .
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