Well obviously, spend time there! I've answered my own question already, ha ha. But a few weeks in now to this, I'm still being surprised by things I didn't know about. Nothing negative, just lots of "Oh, I didn't know that was how this worked" moments. I'd love an orientation, so I can make sure there isn't anything I'm missing, but I'm not sure who to ask. Everyone seems to have their specific roles in the ALF, and no one is kind of a general "ombudsperson" for residents, other than the marketing director, and that job is really about bringing in more residents rather than making sure families are connected to how things work. I've met with the director, I've met with the head of nursing and activities, and I've met lots of (great) staff day in and day out during visits. I'm beginning to wish we had been given some kind of "tour for new families" that tells us basic things, so that we can answer our parents' questions in some way other than "I don't know but I can ask someone". Things like, How do they manage the laundry rooms? Where are there garbage cans in the building, in case the cans in their apartment get full? I've gotten these types of questions answered on the fly, but gosh, it sure would be nice to have a basic orientation tour, or even a one-sheet explainer. Is this something you've seen offered in buildings you're familiar with? Do you have any suggestions for who I could approach about this without giving offense? I don't want them to think we are unhappy, we actually are ecstatic with the place, the people, and the care our parents are receiving. I'd especially appreciate advice from professionals who work in ALFs. Thanks!