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I have tried and was told I couldnt get records because " if there was a confrontation with another resident I couldnt see the name. They had claimed she had fallen a few weeks after she was admitted there and had a black eye, cut on her arm and gash in her right hand! I am now feeling maybe she didnt fall and get these injuries but have no way of proving it but want her records when she was living there!

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Certainly they can read the documents to you or copy them with the other party's name covered up. My sister is in an ICF and I always get a copy of the "findings". Now if sis had a black eye and gashes, I would call the cops and report the assault. They can't refuse someone with a badge.
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I think because they didnt tell me about any altercation and dont want me to know. She supposly "fell" three times
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Call the ombudsman.

Call the Director of Nursing for a care plan meeting. These are done on a regular basis with the DON and family members. Your mom might have already had one but request another one.

They have a point about not letting you see the records if there's another resident mentioned but I don't believe that it's so open and shut. To give you the records why can't they hide the other resident's name with a piece of paper or something and make a copy for you thus protecting the other resident's right to privacy?
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