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My mother's AL was bought by a new company in March. I had already submitted the March payment at the end of February. The old owners were supposed to have submitted the payment to the new owners. But as of today, this has not happened, and they keep billing me. I am getting no where with both parties. They both blame the other company. What agency can I contact that will help me. I feel like this could be elder fraud or scam.
I am desperate and appreciate any advice!

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I am glad you got that all straightened out but you should not had to go that far. I understand the changing of companies but if that check was cashed, it was deposited in the bank. I had to post all money that came in that day even if it meant overtime. I so hope some heads rolled.
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I just want to let everyone know that I got this resolved. I looked up the CEO of the facility and got his email address. I sent him all the information that I had forwarded and told him that I desperately needed his help. I also mentioned that this possibly a form of financial elder abuse. My account was credited the next day!
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AlvaDeer Aug 4, 2025
GOOD WORK, BonnieG. Good work!!!!!!!!!!
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Once you prove the amount was paid, I think they have 30 days to research and no longer.
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If you have proof it was cashed, its up to them to find out where the payment was posted. I worked credit and many a time I had to prove payment was made and occasionally a payment was posted to the wrong customer. It was also my responsibility to find that check and reverse the entry.

Find out who is head of the billing departments and send certified letters to both. You are probably dealing with the lower employees that only know how to post a payment, not research it.
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Great Advice! Thank you so much!!
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