My mother's AL was bought by a new company in March. I had already submitted the March payment at the end of February. The old owners were supposed to have submitted the payment to the new owners. But as of today, this has not happened, and they keep billing me. I am getting no where with both parties. They both blame the other company. What agency can I contact that will help me. I feel like this could be elder fraud or scam.
I am desperate and appreciate any advice!
Find out who is head of the billing departments and send certified letters to both. You are probably dealing with the lower employees that only know how to post a payment, not research it.