I connect over Zoom each day with residents of a large Assisted Living Facility as part of the AL's engaged-life program. From my questions I learn what their needs are and things that could be obtained for them fairly easily. For example one religious Christian woman is interested in hearing Bible lectures and would benefit from a TV (she's not computer-comfortable).
I wonder if these needs could have come up earlier with on-going check-ins by a social worker. Do large AL's provide SWs or are they hired separately by the resident's family?