Mom has both narcotic and non-narcotic prescription medication and I fill her weekly pill dispenser and stop by almost every day. The Director is convinced she falls because of the pain meds. Mom has some memory problems and bad balance and uses a walker. When I was out of town for a week, Mom fell again and the Director searched Mom's room and locked up all of her meds, forcing her to quit cold turkey, without medical supervision. She didn't tell the AL nurse, me, or Mom's doctor. I didn't find out until Mom called me in pain. I have tried turning over Mom's meds to the AL to distribute so there is no question of over-medicating on pain pills, but don't trust them now. The Director would find some fault with the Rx (e.g. doctor said "1-2 pills every X hours as needed" and AL can't have an option; Rx has to say "1 pill ever X hours", etc.), so the Director would pull the pills off the cart and lock them in her office so Mom couldn't get any pills. Again the Director didn't call me and say "there is a problem with the Rx, it needs to be written differently." Instead I find out from Mom when she is in pain that the pain pills have been locked up again. What can I do to improve communication with the Director (who won't return my calls) and make sure Mom gets her medication as prescribed?