Placed Mom in AL facility last year. The staff was great for several months. New management company took over and replaced the director, who in turn is systematically firing everybody and replacing them with employees from her previous place of employment, which is very close by. I find this deplorable, especially since the new hires are not as nice as the original ones.(They don't know that I speak Spanish, and I have been very distressed at the lack of professionalism in their conversation.) There is tremendous stress among the staff, and though Mom is not particularly aware of the situation, I am having a hard time overlooking this as we give them an enormous rent check each month. Is this type of situation standard procedure in the AL business world?