My Mom is at an ALF and calls me when she is having problems receiving care (generally from one caregiver late at night). I generally phone or stop by - sometimes both. Recently, I stopped by around 12:30am and the caregivers told me they were instructed not to speak to me and not to let me in. I called the manager and she told me I would not be allowed in the facility during that shift because I had been abusive to staff. I absolutely have not. I have only calmly voiced concern over lack of care provided. My wife is always present. I have tried talking with the Manager in the past but it always ends up with him doing all the talking; he does not listen to/respond to my concerns - he is too busy complaining. I am moving Mom - but must wait the 30-days. I am very concerned that there are times I cannot see Mom. What can I do? Any advice will be appreciated.