My mom is 89 and for several years has volunteered at a thrift store two times a week. The staff and customers are wonderful and working there means the world to her. She is very well liked by everyone there and they greet her with hugs when she arrives. She feels needed and it keeps her socially & physically active. I drive her to and from the shop and have a good rapport with the manager and staff. This past Wednesday while volunteering she appeared unsteady and at one point seemed to catch herself from falling. Another volunteer spotted her and came to her assistance. These days my mom will often have different recall on events and in this case my mother's version is that she was fine until the woman physically pushed & forcibly restrained her and wanted her to sit in a wheelchair. My mother keeps replaying the events as she sees them over in her mind and alternates between crying and being angry at the woman. I try to acknowledge her feelings by saying I'm sure it was embarrassing, etc. but I am careful not to fan the flames in any way. I am also careful not to say I don't believe events happened as she has described. I remind her that the important thing is she got checked out by her doctor, is feeling well and that everyone involved had the best of intentions. I thought she was feeling better about the situation and we had a plan for her to show up for her next volunteer day, Monday, happy and with a plate of brownies - putting it all behind her. But, she woke up from her nap this afternoon having replayed her version in her mind (again!) and is back to feeling angry. Now she plans to speak with the store manager about the horrible thing that was done to her and she thinks she is owed an apology. I'm afraid that if she does that one of two things could happen. One, she might get terribly upset and offended if the manager and her other friends at the store tell her they saw things differently and say she would say she is quitting her job there. Two being, if she gets very upset they may simply and nicely let her know it is time to retire from her volunteer work with them. She is prone to lashing out at me and tells me all the time she is moving out of our shared family home, but she does not know how others may react to her doing the same type of thing with them. It would be crushing for her to no longer volunteer there. So if you've stayed reading this long I welcome any suggestions on how to deal with this. I can stop by and give the store manager a heads up on Sunday, but I'd really like to work on distracting my mother from her emotions regarding this. I told my daughter we need something really exciting to happen so she will forget she is mad. BTW when I took her to the doctor she felt fine other than a little bit of a dull head and her gait leaned to the right some. She did well on all the mini-stroke tests he did. He felt it may have had to do with her low B12 (she was due for her monthly shot), a mini stroke, or just one of those age related mysteries.