Lori C, I am a past client
Do not go to this facility unless you want your family member set in a corner. This facility does not have any of the services listed and are certainly unfriendly to family member or other visitors. Their advertisement states: "This facility is where residents receive one-to-one nursing care for an array of health issues." There was never a time where a certified nurse was one to one with my family member. There was never more than one person, at the facility caring for 6-8 patients. They were overworked, untrained to even the simple task of lifting a patient out of a chair, spoke no English and barely understood English. They claim to accept "adults of any age who need skilled nursing care on a consistent basis." Again not true, hospice must be sent in thru medicare to assist the staff with baths, feeding and nursing, because again the employees altho nice people have no training in health care or trained in dementia care. "Vine Valley prides itself on a warm, familial atmosphere that caters to each resident's individual need. Medical services include skilled nursing, medication management, nutrition guidance, physical, occupational, and speech therapy, laundry, bathing assistance, and transportation to doctor's appointments, recreational activities, and personal errands." This is also false, a menu with nutritional values is not posted and food served was sometimes sliced hot dogs and scrambled eggs served with diet pepsi. After a year of no physical exercise, no cognitive stimulation, unrecognizable food, no glasses this family member cannot walk, talk, or feed themselves. "Each home is beautifully decorated and designed with the needs of seniors in mind where your parent will receive the utmost care and attention." Altho the facility's appearance was clean and beautifully decorated there was no evidence of a patient having their own space for any period of time. My family member was moved within the facility a minimum of four times which can be harmful to a patient with dementia. My family member fell 4 times without a report to hospice care or with any concern. Most of the time the caregivers couldn't or wouldn't give information of their welfare. Which can be very concerning to the family. Lastly, a move to this facility was based on price and on their claim to provide dementia care. This facility is unequipped to do anything other than babysit. There are none of the listed services available, Complimentary Transportation ( extra fee) Beautician Onsite (Licensed beautician not avail) Activities Onsite (You can watch TV) Private Bath (community bath) These services only upon request for an extra fee, they make it sound like it is a regular scheduled service.