I was researching independent living facilities for my elderly father. One of them was the Merion as it was positively rated on various sites. Unfortunately, my experience was just the opposite. It definitely left a bad after taste. It started out typical enough. Upon calling in, I was connected with their marketing department. Initially, he seemed eager to help (without being too cynical, I assume partly because he is on commission). In the first phone conversation, he provided some introductory remarks, gave his marketing spiel, described the facility, the services offered, etc., etc. And, as would be expected, after the initial conversation and reviewing the information he gave, questions popped up which I proceeded to ask via email. We traded emails a couple of times, including discussing a possible visit, and then, incommunicado - no response. I followed up with phone calls and left messages. Still no response. Given that jobs of this kind have high turnover rates, I thought it's possible that he may have left for greener pastures. So, I called and asked to speak with the general manager and left a voice mail. That was about 1 1/2 weeks ago. To this date, I have not heard back. If this is the way they treat potential customers, I wonder how they would treat them once they become customers.