Our mission is to ensure a better quality of life for our elderly clients and their families by providing dependable and affordable care. We are a trusted and respected organization that takes a responsible role in supporting our clients and their families, our employees, and our community.
Our vision is to be your community’s leading home care company, setting a new standard of care and customer service for our industry.
We have a professional, process-oriented staff ready to serve our clients and their families.
When a prospective client contacts a Senior Helpers office, they set up a complimentary initial assessment at the client’s location to discuss the client’s needs and formulate a care plan. If necessary, a staff member, Social Worker or RN (depending on the State regulations) will conduct a full nursing assessment to gauge the client’s status and clarify the care plan.
They determine the most appropriate caregiver for the client using the assessment information and the caregiver matching process. Service starts on the pre-determined date. Follow-up is conducted immediately after service begins and on a periodic basis to ensure excellent care delivery.
Reviews for Senior Helpers of Panama City, FL
I am a current client
I'm concerned about this company although I continue to use them for the time being because options are limited in this area. The initial visit was from a (nice) marketing person and in 2 months we never received a home assessment/visit from a licensed professional (RN, CNA, LPN, etc.) to assess my mother and her needs. Isn't that a state requirement? Since Dec 4, 2020 we've had two no shows. One Aid didn't want to take my mother on her daily walks because the Aid "doesnt like to walk". Then no call, no show the next day. This company/office advertises as specializing in memory care but sent an Aid who has had no training at the office nor experience other than taking care of her grandmother so I'm the one training her. Fortunately, I'm home working remotely most of the time, but that won't always be the case. This company advertises that they specialize in memory care (clients w Dementia, Alzheimer's) but sent someone who is clearly inexperienced. Btw walking, other cognitive activities is I don't know if its this area, COVID-19, or the community is still recovering from Hurricane Michael (2018) but I see similar reviews from 2 years ago. Unfortunately, poor/low quality of home health service seems common in Panama City, FL across the board. Very sad and disappointing, and I'm left feeling helpless. I have expressed my concerns to the company. I'm posting for public awareness and hoping it will spur improvements.
Malissa, I am a current client
We have been using Senior Helpers for only a short time but thus far we have been very pleased. This is new for us and we are learning as we go but they have been very accommodating to our needs and very easy and nice to work with. We feel they have been an answer to prayer for our family and for our family member who is in need of their services. We appreciate their quick response to our needs and how quickly they were able to begin services. It is such a blessing!