I first have to say the death of someone important to you is hard, and the staff at San Jacinto Funeral Home and Memorial Park "gets it", and understands every family, every circumstance and every interaction has to be treated differently and individually. Sadly enough, we were in a very similar position with a parent a little over a year ago. Of course at that time, it was my sister and my first experience of losing a parent, and we were so lost in the process. We did not know what to expect, what to do, what was customary and even what our roles were in the process. It was such a time of despair and grief we just floated through the process. However, looking back there were many things we would have done differently. Although there was not any clear reason for why things may have happened the way they did, we knew if we were in this position with our father, there were things we would want to pay close attention to in order to make sure they went the way we expected. Fast-forward 14 months - we unexpectedly found ourselves losing our father, and again so grief stricken, but a little more aware of what had not worked for us in the past. Matthew took us right away and took the opportunity to get to know our family some, listen to our challenges, our feedback and put us at ease from the beginning. He allowed us to be us and to make decisions in a timeline that worked for us, gave us time to make decisions, to think through the process.