Rolling Meadows Assisted Living

Rolling Meadows Assisted living is not the facility for those who need assistance with their loved one with dementia. I don't believe 1 star should be an option. It’s not the physical aesthetics that gives this home and my review such a low score but it’s the staff and president who are not properly trained to care for dementia loved ones. My interactions with staff started okay, but within 6 months of arrival to Rolling Meadows the signs were starting to show from improper dispensing of medicine that my mother’s doctor continuously corrected by phone to them, the night staff yelling at me on an occasion to get off the phone while I was talking to my mother, to the President sending long and rude text messages yelling at me, to me being alerted and subsequently warned by the hospital that my mother wasn't being properly cared for in their care after she fainted when it was discovered she was not being changed ("changing her adult underwear") and could lead to infection. The warning signs became clear after my mother became sick and I raced down from out of state only to get calls from staff to pick up basic supplies of which they didn't have. I was forced to move my mother out after Rolling Meadows refused to give her immediate emergency care with staff informing me they called an ambulance for her days prior so she should be fine. My mother ultimately had 4 strokes in that week, with staff ignoring the signs each day until I called an ambulance myself to take her to the hospital. I asked staff to call for immediate medical assistance and my pleas were ignored. In my case Rolling Meadows failed terribly. My suggestion, is when viewing the homes make sure to do random check-ins. Ask your loved one if their okay and are they happy. How are staff treating them? How's the food and activities? If anyone will gives you the truth it’s your loved one not a facility and their plastic smiles.