New Homestead Home For Adults

I don't even want to give this establishment 1 star, but they give you no option to leave ZERO stars. I was looking to get my Father into New Homestead because he has Idiopathic Pulmonary Fibrosis on 24 hour oxygen and currently lives on a fourth floor walkup. He can no longer manage those stairs, and is currently using a motorized scooter to get around. My wife and I met the owner, Stephen, who told us anything we wanted was possible, nothing was a problem. So, we brought my Father there in a wheelchair and Stephen asked numerous times if he could walk with a walker, which we told him no. My Father asked him outright if his scooter was allowed in the facility and Stephen replied "Yes, that's no problem". The room he showed up had a lot of twists and turns to get into, and he assured us that he would work hard to find a room that goes straight in for easy access with the scooter. Asked us to give him a couple of days and handed us the medical forms needed to be accepted. A couple of days later, I had left a message for him and so did my Father, three days later, he called my Father back and asked AGAIN if he could walk with a walker and how much his income was, making a comment about his income being high. My father again told him, he could NOT walk with a walker. Stephen said he would get back to my father in a few days. A week later, my father was taken to the hospital for an infection in his lungs, which is being treated. Now we are scrambling to get in touch with the facility.