Your plan of care
Our Client Care Coordinator will create an individualized Plan of Care to be implemented by your home care team. This mutually agreed upon Plan of Care is created in conjunction with the client’s and/or family’s recommendations. A copy of the Plan of Care will be forwarded to the client’s Primary Care Physician.
Caregiver matching
Our office staff spends a great deal of time and effort evaluating your home care situation and personality requests, and then carefully selects a Caregiver(s) we believe, from our experience, would be the “Right Fit”. For example, some people prefer someone who is talkative, while someone else might like someone a little quieter. Another example is that some people prefer someone who takes direction well, while others require someone more assertive.
If the match isn’t correct the first time, we will find another Caregiver for you. We won’t rest until we find you the “Right Fit”.
Caregiver orientation & introduction
Our team will explain everything about the case to any new Caregiver. In addition, our Client Care Coordinator will come to your home to introduce you and to familiarize and orient your Caregiver to the Plan of Care, your home environment, and the social dynamic. This increases the likelihood of a comfortable transition. The introduction is very important in toward establishing a successful relationship between you and your Caregiver. The first few days/weeks are crucial to the relationship’s long-term success. This is not a common practice, and we believe is indicative of the passion we have for our work.
Ongoing supervision
Our Client Care Coordinator conducts a supervisory home visit every 2-3 weeks to ensure the Plan of Care is being properly followed or needs any revisions. This is another major differentiator for our home care service.