Luxe Homecare at Pacific Palisades, CA

Luxe Homecare

881 Alma Real Dr. T9B Pacific Palisades, CA 90272
  Rating: 5.0   14 Reviews ❭    Write a review ❭

We offer professional, high quality medical and non-medical homecare services. With our main office based in Pacific Palisades, we are a 24-hour homecare and home health care agency. Our offices in Pacific Palisades, Newport Beach, Long Beach and Riverside provide home care in Los Angeles County, Orange County and Riverside County.

Our Mission

We will provide superior, cost-effective, compassionate care to our clients. The care we provide enables our clients to live with as much independence and dignity as their condition permits, providing peace of mind to our clients and their families. We provide these services in many settings, including homes, nursing homes, personal care homes and hospitals, or wherever our clients reside.

Reasons Clients Choose Luxe Homecare
• Accredited by the Joint Commission
• Licensed by the California Department of Public Health
• Certified by the California Association for Health Services at Home and California Department of Public Health
• Approved by California Department of Social Services
• Certified by Medicare
• Insured
• Management
• Work with all insurance companies – we manage your short-term and long-term claims
• Check references in detail – We perform thorough background, criminal record, and driving record checks for our staff
• Provide experienced and trained staff – We identify and correct any changes, including less or additional assistance required
• Remain fully responsible for payroll and taxes – all RNs, LVNs, Caregivers, PA, CNAs,, HHAs are W-2 employees, not contractors

We realize that family crises do not follow a 9 to 5 schedule, and neither do we. We respond to your call for help immediately, whether you contact us after business hours, during a weekend or on a holiday. Our caregivers are available on a part-time, full-time, overnight, 24-hour basis or for long-term care situations.
Luxe Homecare is committed to placing superior caregivers on an as-needed, part time or full-time basis.

We Uncomplicate Your Life

When you contact Luxe Homecare, our nursing staff will perform a free assessment of your loved one’s condition. We will speak with their physician, social worker, hospital and nursing home staff. We will also set up a meeting with you and your loved one to find out what types of services are needed. This will also give us a better idea of the personalities we have to match and the level of care that is needed.
Together we will develop an individualized care plan to manage your loved one’s daily living activities. Once this is completed, we will find the caregiver that can best provide the services they require. You are integrally involved in this process, which includes meeting the caregiver before they begin working with your family member.

We Choose Compassionate, Caring Professionals

When you hire someone to care for your elderly family member, whether they have a long-term illness, are disabled or are recuperating from a hospitalization or surgical procedure, it is important to know that the caregivers are not only capable, insured and bonded, but compassionate and kind. Our caregivers are all vetted. We conduct background checks, i.e., the residence trace search, criminal database including sex offenders, county criminal searches for all counties of residence, federal criminal and DMV records. In addition, we provide all our employees with Workers’ Compensation coverage. No one enters your loved one’s home without going through this process.

We’re Your Eyes and Ears When You Can’t Be There

Our involvement in the care of your family member does not end with the placement of a caregiver. We have developed a care and assessment process to monitor the caregiver’s attendance and quality of care. This includes scheduled telephone check-ins, home visits by our staff, and constant communication between our caregiver, you and your loved one. No stone is left unturned, giving you the peace of mind that they are being provided excellent care, by individuals who are committed to what they do.

Contact us to learn more about how we can provide services for you or your loved one today.

Care Services

  • Meal Preparation
  • Medication Reminders
  • Monitoring Mobility
  • Physical Therapy
  • Respite Care
  • Skilled Nursing
  • Toileting
  • Transferring
  • Senior Transportation Services
  • Alzheimer's/Dementia
  • Bathing/Dressing
  • Companionship
  • Errands/Shopping
  • Help with Eating
  • Housekeeping
  • Incontinence Care
  • Live-In Care

Reviews for Luxe Homecare

  Rating: 5.0 Based on 14 reviews Write a review ❭
  |  Jul 2018
I am a past client
I found Luxe Homecare online through a simple google search. My pops is terminally ill and we needed more help than what me or my family could do. I owe Fay (owner) and Erika (nurse and caregiver) a very special and heartfelt thank you! From the beginning, Fay felt like a team member on board with the family. Whenever we need anything, whether it is errands, Dr. appointments, and especially transportation, we know Erika (his nurse) is on it! And Fay oversees everything so nothing slides between the cracks. He now has a better way of living setup for him now with all the love he gets from his caregiver. He gets around so easily with the wheelchair transportation they provide. It is so much easier to have a one stop shop than call around and arrange every little detail.
  |  Jul 2018
Other
My experience with Luxe Homecare was professional and they provided me with compassionate caregivers. Fay and Brenda helped me to understand what services I needed and were always there to answer my calls. Unfortunately, my mom passed away before we started services with Luxe Homecare, but they still followed up with me even though I wasn't a client. I can only imagine what would happen if I was a client.
  |  Jun 2018
I am a current client
I wanted to start by saying if you are looking for an agency that offers home caregivers, home health skilled nursing & therapies, or hospice look no further. LUXE is the agency that you should choose for your loved one. Luxe does an amazing job in offering the best patient care there is on the west side and their main goal is patient safety and satisfaction. Their caregivers and skilled staff and well trained to meet the needs of the growing population. Not to mention, the owners and management team work together as one and have excellent work ethic. This is a company you can trust and I absolutely trust. Thank you Luxe for all that you do!
  |  Jun 2018
I am a current client
Luxe Homecare was a godsend. Our mother of 93 years neared her end and the level and amount of care she required outpaced our large family's ability to cope. After the initial nervousness and trepidation of relying on someone else to care for mom, (I mean... SHE'S OUR MOM!) our anxiety quickly subsided when they stepped in and stepped up. Their professional competence, and GENUINE CARING was more than we could ask for during those trying and chaotic times when each one of us was coming to terms with the eventual loss of our family's enduring matriarch. Their presence during this time, their professionalism, their friendship cannot be overstated.
  |  May 2018
I am a current client
We found a great caregiver with Luxe HomeCare. We had been searching so many places to care for my sweet father who began his sunset ages. The whole staff are nice, caring people and it started with my initial visit with the owner. They've helped me so much in this situation.
  |  Apr 2018
I am a current client
It's been such a relief for our family hiring Luxe Homecare. They did everything they said they would. They were sensitive to our families needs for mom and everyone was willing to help. This made our families lives so much easier to handle.
  |  Feb 2018
I am a past client
Luxe Home care provided a caring and loving staff that took great care of my mom. I could not have done this without them and they were truly gifts from God. They kept her safe, clean and happy. Additionally, they were very respectful and loving. They all became part of our family. Bella, Mila, Vilma, Purita and our case manager Ina. They all gave my mom such a better quality of life towards the end.
  |  Jan 2018
I am a past client
Finding a caretaker is a really hard decision but I am so grateful a friend referred me to Luxe. My father has Alzheimer's and I could no longer care for him. I met with the owner, Faye, who went out of her way to understand my Dad's personality and define what caretaker would be the best fit for him. The staff were great and always got back to me, even when last minute. Claudia was my Dad's caretaker. She was amazing and I can't say enough good things about her. She was so kind to me, to my Dad and is such a great person. My experience with Luxe was life-changing
  |  Dec 2017
I am a current client
Luxe Home Care has been providing care for my elderly father with great skill, compassion, reliability, professionalism and competence. Fay and her team are a delight to work with. The level of service and excellence they provide exceeds all other experiences I have had. Their determination to ensure the right fit in personality and skill really comforted me that my father would have great care available around the clock.
  |  Nov 2017
I am a current client
We have been so pleased by Luxe HomeCare in the Palisades. The office staff is incredibly professional and helpful and they have worked tirelessly with our family throughout the entire process of finding the right home health care workers for my father. Luxe have also helped us through the Long term care insurance issues with John Hancock. My father who is 98 years old has the two most fantastic home health care people in our home taking care of him 7 days a week. They are top notch staff. I hope they never leave. My father needs help being driven to the market, doctor appointments and with bathing and cooking meals. Both women never leave his side, protecting him for the entire time they are with him. We have an incredible peace of mind with Luxe HomeCare.
  |  Sep 2017
I am a past client
My family and I are grateful for Luxe Homecare and the quality care they provided for my grandmother. It wasn't easy for us to trust someone who is genuine and actually provides quality and professional care. Fay, the owner, met with my grandmother and our family in person to understand our concerns and the needs of my grandmother. I appreciated how caring and genuine she was. Fay recommended my grandmother with a caregiver who best suited her needs and wants. Every time I visit my grandmother I see how professional and caring her caregiver is to her and how they've actually developed an adorable relationship- which means a lot, it makes my grandmother feel as though she has a close friend in the house rather than someone whose just working for her. What I appreciate even more is how Fay checks in regularly with our family and my grandmother to make sure she is happy and if there are any changes to her health that they need to address. I strongly recommend Luxe Homecare for their caring, professional, and quality services. My family and I sleep so much better at night knowing that my beloved grandmother is in good hands. We truly appreciate Fay and her team for being so amazing!!
  |  Jun 2017
Other
Simply put, Luxe has been a lifesaver. We needed part time care for my mom about 4 years ago, and I saw the great reviews of Luxe on Yelp. Was a plus that the office was very close by. Faye came to the house, was very professional and helped my mother feel more comfortable with the arrangement during her initial assessment. We had part-time care for a few years, and then mom's condition required full time help. Originally, we added a second agency for overnight coverage as it was cheaper. Well, you get what you pay for. The second agency owner was argumentative, and dishonest on a number of occasions. Ultimately, made the decision to discontinue with this second agency over concerns about the agency's adherence to labor laws (be SURE to review this... I found out that despite using an agency, the family is co-liable as a co-employer). Anyway, we went full-time with Luxe last Fall and I have not regretted the decision. In addition to Faye, Stephanie and Ben are amazing. They proactively reach out to me with any staff changes or billing issues, and are exceptionally pleasant. The main kudos go to the caregivers. We've had one primary caregiver for three years and she treats my mom like family. I trust her entirely. The other caregivers have been great. Trained, pleasant, conscientious, and treat my mom with loving care. Yes, the cost is more, but the peace of mind is worth it.
  |  Jun 2017
I am a past client
Luxe Homecare provided excellent attention and care for my father. Fay was very professional and knowledgeable bringing hope and comfort to our home.
  |  Feb 2017
I am a past client
My mother became very ill and had to be hospitalized and then had to stay in a Rehabilitation Center for almost a month. This brought up the issue of my mother needing additional care and forced the family to explore options. It was evident that she was frail, needed physical therapy and other support services.. This was all very new to her and to our family. When the time came my mom decided she wanted to try home care because she missed being at home so much. What was not so easy was getting the right agency that could provide the match of caregiver(s) that could could help her with the struggles she faced. It took a while to sort that out. And surprisingly, it was my Mom came up with the answer. She remembered that she had met Fay, the owner of Luxe Homecare professionally a few years ago and liked her very much. (My mother, like Fay, was active in the community.) She also remembered that Fay owned a Homecare agency right in the Palisades area. So we encouraged her to contact Fay. Fay came to visit my Mom and listened to what she wanted and needed. We ended up hiring them and they sent caregivers that were caring and compassionate.
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