Las Palmas

My mom stayed at Las Palmas for about a month in Spring 2017. Unless you are able to advocate for someone staying there, or the resident can vocally advocate for themselves, I highly recommend AGAINST Las Palmas as an assisted living community. Meghan in Sales was very helpful in getting our mom in and helping us with furniture via phone and email - Really wonderful in a terrible and stressful time. But once inside the facility the experience was quite poor. While the care givers we met were very kind, there were far too few. The promise was with the push of a button my mom would receive care in 10-15 mins. Sometimes my mom would wait for an hour. Also, when visiting her we could smell her and went to inquire about if her weekly shower had happened. They had to look it up and realized it had somehow been missed. But they couldn't explain why. In addition, while we were there, their button service had been experiencing difficulties. For residents that can walk to the front desk, this is not a big deal. However my mom was transitioning to a wheelchair and she HAD to push the button to do anything like go to the bathroom. My sister and I had to alert the desk that her button wasn't working 3 times. That means even though they were aware the system was having difficulty they didn't put anything else in place (maybe a walkie talkie or having someone check on her more regularly) for a very vulnerable resident. Mind you we paid for the services she needed.