Isle at Watermere

101 Watermere Dr Southlake, TX 76092 (888) 848-5698
  Rating: 4.2   29 Reviews ❭    Write a review ❭

Watermere at Southlake is Dallas - Fort Worth's newest master-planned, luxury, gated-entry, retirement community featuring Villa homes, Condominium homes, maintenance-free living and all the advantages of home ownership. Watermere at Southlake is an age-restricted community for those at least 55 years old with amenities found only at the finest Five Star Resorts, a country club-style clubhouse, unmatched personalized and attentive services.

Reviews for Isle at Watermere

  Rating: 4.2 Based on 29 reviews Write a review ❭
  |  Dec 2016
I am a current client
The only major complaint that I have about Isle at Watermere, is that they know they have a major trip hazard in the dining room and there has been nothing done to remove it. It has caused my mom to fall more than once, and last time she broke her hip. She is in the hospital again, being treated for a compression fracture of a lumbar vertebrae from yet another fall. The trip hazard that they know about from reports submitted is a rug to tile floor aluminum transition strip. Currently, the transition is a large bump between the tile and carpet. Also, my mom has told me more than once that she needed help and has yelled for many hours, but the staff scoff it off as a woman with dementia. They have left her sitting on her room floor in her own urine and excrement for hours when she fell on the way to the restroom. The tenants used to have a call button pendant around their neck to push when they needed help, but they took everyone’s away that is in the mental care unit and only people in the assisted living unit have them now. My mom’s insurance keeps asking me if I am going to sue Watermere of negligence relating to elder care, but I thought that is the task of the insurance company to recollect their money if another party is at fault.
  |  Sep 2016
Isle of Watermere needs more staff.(CNA's, Dinning room servers, cooks(was his last day from what I heard) & dishwasher) 2nd time in 2 weeks I have made a complaint. here is the latest I have made. My Relatives called me tonight(Mon Sept 5, 2016).... Again there was only 2 servers working in dinning room and 2 non employees helping. The main 1's that were helping should not have gone out of their way they way they did for Watermere. From what my relatives told me... they helped take orders, deliver food and helped clear the tables(these 2 no employees have gone way beyond what they should have.... from what my relatives told me)... Sounds like what it was like 2 weeks ago when I was there. They also told me there was NO dishwasher and only 1 cook(heard that cook was leaving???). Who is in charge of the kitchen and dinning room staff? What is going on with this facility? My Relatives pay good $$$$ to live there. Why not hire more staff & not put so much into the material items in the facility... Pay your employees good $ and hire more!!! Please! The 1's who suffer are the residents..... I also heard they did not have a menu for breakfast as well????? My Relatives said the food was not so good tonight.... Just think if it was your relative or relatives living there.... You would want the best care and food. This is really sad that I have to send another email about the situation... Like I said the residents suffer..... Please! Please! Get some good employees
  |  Nov 2015
Short But Sweet
Unfortunately, my loved one's time at The Isle did not last very long before skilled nursing care was needed next-door at The Landing. However, I was impressed with everyone I encountered at The I... read more
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