We provide high quality, dependable non-medical in-home care that allows individuals to continue to live life to the fullest at wherever they call home. Horizons Private Duty Care is a privately owned Alabama corporation based in Homewood, AL servicing clients throughout the Birmingham metro and surrounding areas. One thing we want you to know about us is that we are an independent company. We are not a branch office of some impersonal large chain operator nor are we one of the numerous Johnny-come-lately franchise operations that seem to be popping up all over the place, like weeds in a lawn. We are senior care experts.
At Horizons Private Duty Care, we are experts at delivering consistently exceptional senior care services to fit a wide variety of needs to help you effectively manage your in-home care. Unlike many in the private duty industry, we never use a “cookie cutter” approach to care. We take the time to really listen and to fully understand your needs so that we can offer a customized plan of care designed to fit each client’s specific circumstances.
Our services are available 24 hours a day, from a few hours of care a couple of days a week, all the way to 24/7 personal care. We sincerely love serving others and, frankly, we excel at what we do.
Every client has different needs and wants. Using our Solutions for Living© approach to care, we utilize our free in-home consultation to listen to our clients and their families about their specific circumstances. After we fully understand the needs of the client, we craft a client specific Plan of Care. This plan is then utilized by the Horizons staff to deliver the care and services that the client needs to continue to live their life on their own terms.
Every member of our team is employed by and compensated by Horizons Private Duty Care, Inc. We do not employ independent contractors in any capacity. We utilize a professional payroll company to process our payroll and to file and pay all applicable payroll taxes on time and in the required amounts. This process ensures that our clients have no liability for filing and payroll taxes as they generally will have if they employ an independent contractor to provide any private duty services.
Horizons utilizes a vigorous employment process to help us identify experienced, skilled and compassionate caregivers and other staff. Unlike many of our competitors, we do not just hire warm bodies. Every Horizons employee is carefully screened and assessed and undergoes a comprehensive background investigation. We also perform pre-employment drug testing and all employees are subject to unannounced drug testing at any time. We also do not employ individuals that smoke or use tobacco products.
Every Horizons employee is covered by the company’s comprehensive general and professional liability and workers’ compensation insurance policies (coverage verification document is available upon request). This coverage protects our clients from any worries or concerns about liability issues of any kind.
Our Mission and Standards
Our industry is quite competitive and consumers have many choices when it comes to selecting a private duty company. Go to any private duty company website and most everyone in the business claims to have great service and good people. So rather than adding to all that fluff, we decided to share with you the mission of our organization and the standards under which we operate at all times. We think this information speaks volumes about the type of company we are and about the people that make our company what it is, a top-drawer provider of private duty care services.
The Mission of Horizons Private Duty Care…
To adroitly deliver services that totally satisfy and dazzle our clients.
To help us achieve our mission, we strive to adhere to six specific standards of performance:
1. We will provide every client with consistently excellent service.
2. We hire, develop and maintain a highly competent and compassionate staff.
3. We maintain effective operating systems, processes and procedures.
4. We are fair and honest in all dealing with and between our employees, clients, vendors and others that we may interact with as we conduct our business affairs.
5. We operate our business in a fiscally responsible manner to provide for the continuation of the business.
6. We take responsibility for our actions and we do not make excuses when our performance falls short of our expectations and standards.
The team at Horizons Private Duty Care is ready to help you solve your senior care challenges.
Contact us today to schedule a free in-home consultation, and let us help you find your personal Solutions for Living©.