Golden Heart Senior Care - Austin West

In-Home Care Overview: Golden Heart Senior Care - Austin West

Golden Heart Senior Care is a family-owned and operated in-home senior care provider. We offer hourly, live-in, and in-home services for seniors. With over 30 years of combined experience in the healthcare industry, we provide the best possible care for your loved one.

We provide non-medical activities of daily living to those who cannot safely and healthfully live at home independently. This includes meal preparation and assistance with toileting, bathing, and dressing. We also assist with light housekeeping, medication reminders, and transportation. Golden Heart Senior Care designs a comprehensive care plan for all of its clients. We start with an in-home assessment that identifies the client’s needs and wants. The senior careworker then creates a detailed plan to achieve the client’s goals.

Serving the elderly population in Austin, TX, our mission is to help seniors live in their homes independently for as long as possible by helping them do what they no longer can do alone. Our senior care approach encompasses the whole person. We take into account nutrition, cognitive health, socialization, physical and emotional well-being. By supporting all of these areas, we improve the quality of our clients’ lives.

Care Services Offered by Golden Heart Senior Care - Austin West

  • Live-In Care
  • Meal Preparation
  • Medication Reminders
  • Monitoring Mobility
  • Respite Care
  • Toileting
  • Transferring
  • Alzheimer's/Dementia
  • Bathing/Dressing
  • Companionship
  • Errands/Shopping
  • Help with Eating
  • Housekeeping
  • Incontinence Care

Reviews for Golden Heart Senior Care - Austin West

Rating: 4.5

July 2021
Pat, I am a current client
Our family found Golden Heart through AgingCare. We have tried several caregiving companies throughout the last 5 years but Golden Heart and is very different. Libby the owner who is a nurse is always available for our questions and helps with communication with physicians and other family members. She has a no phone policy, while caregivers are on their shift and she along with her care manager Abbie created a wonderful care plan that we sometimes update due to our parents needs. They both visit our parents a few times a month or more when needed. Their caregivers are all trained and Golden Heart has many activities cognitive and physical for the caregiver to do every day. We had several companies send us caregivers who sat on the couch and watched tv all day and were on their cell phone. Some didn't even show up or couldn't speak English very well. We have never had a situation where our parents were without care, even if our current caregiver is sick or on vacation. We can relax and know our parents are receiving the care needed to live a peaceful and comfortable life with Golden Heart Austin West. We highly recommend this company!
April 2021
Janelle Armstrong, I am a current client
My husband and I have been using Golden Heart here in Austin. We receive exceptional care! We have tried other agencies who send someone who can’t speak English, look at their phone all day and sit and watch TV. Libby, the owner, hires experienced, well trained CNA’S and caregivers who love what they do! We go for walks, play card games, and read great books! Libby is a nurse and visits once a week to check on us! I highly recommend golden heart.
April 2021
Monica, Other
I am a former employee of Golden Heart Senior Care and I will say it was truly a great company to work for. I really enjoyed the time I spent there and the clients I met; everyone was always so sweet!! I always felt taken care of, heard and the pay was good too! I definitely recommend Golden Heart for you or any loved one, you'll be in great hands!
April 2021
Barbara Bethel, I am a current client
I highly recommend Golden Heart Senior Care - Austin West! Every caregiver is kind and helpful and very reliable. I receive personalized visits every few weeks to check on me and go over my care plan and just visit! I have hired several in-home care companies throughout the years but Golden Heart Senior Care - Austin West goes above and beyond without me even asking! Their rates are reasonable and a detailed record is kept of their services. I have never had a problem with billing or communication!
April 2021
Kelly, I am a current client
Golden Heart Senior Care - Austin West is the third company we started working with after having not very good luck with the previous companies. Golden Heart Senior Care - Austin West has exceeded our expectations. Finally, my mom is in good hands and we are able to take a vacation without worry. If you want personalized loving care you are in the right place. Ps Thank you Golden Heart Senior Care - Austin West for greeting my mom with the memory foam for her chair. Made a huge difference in healing her wound.
April 2021
I am a past client
I was going through a difficult time with my wife. Golden Heart Senior Care - Austin West was very professional and helpful even after I didn’t need services anymore. Golden Heart Senior Care - Austin West would call to see how my wife was doing.
February 2021
I am a current client
My mother has been receiving care from Golden Heart Senior Care for a year now. Libby the owner is very hands on and visits my mom weekly and communicates any changes. Her caregivers are very reliable and engaging and knowledgeable. Her prices are very reasonable and we have always received accurate billing! I would highly recommend Golden Heart Senior Care Austin West!
October 2020
Cindy, I am a past client
Unreliable. Owner will agree to whatever you say and proceed to send care whenever she likes. Communication non-existent. Staffing inconsistent. Billing inaccurate: Double billed, and billed for days care not given. Due to frustration with this company, contract was terminated in 9 weeks. If you value your loved one, find someone who cares about them and the commitments they make.
Response From Golden Heart Senior Care - Austin West
This Client received exceptional care in the same facility where we have been providing services for other clients also. She stated that she is having financial difficulties to pay her bill; therefore we extended her a two week courtesy to catch up with her bill. However she failed to fulfill her financial obligation. Soon after her account was placed in collections she has written the above response.

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