We can help by providing the best home care. We’ll work with you to create a caregiving partnership that’s built on trust, communication, and a special understanding of your family’s needs. And what’s more, we give you everything you need to monitor the quality of home care we provide. Our goal is to ensure your loved one’s quality of life so you have the peace of mind and confidence to enjoy yours. At FirstLight HomeCare, we provide in-home care for your loved ones wherever their home may be – in a nursing home, assisted living facility, retirement home, or their own home.
Client Care Access - This secure, Web-based tool lets you monitor the schedule and detailed in-home care of your loved one while also keeping you in touch with our extraordinary FirstLight caregivers. It provides the opportunity to submit feedback and unrivaled peace of mind from virtually anywhere you have Internet access.
ClientFirst - This is a unique tool for companion and personal care that helps us match specific caregivers to your loved ones’ interests and habits, whether you need long term care or short term care. This helps in the initial transition to an in-home care arrangement and often provides the foundation for enriching, long-term relationships.
Emergency Response - For 24-7 peace of mind, a FirstLight HomeCare client can choose to have a Personal Emergency Response System provided; backed by one of the largest and most trusted emergency response companies in the country. You can rest easy knowing we provide the best in-home care!
Client Satisfaction Surveys - We want to know what you think! We regularly gather feedback from across our company, learning in detail where we are successful and where we need to improve. The opinion of every client and every family member matters to us, so tell us what you think, and tell us often.
Client Care Assurance - This is our commitment to your total, 100% satisfaction. If you or your loved one is unhappy with our senior care, elderly care or chronic condition care services for any reason, we will resolve the issue in a timely, thorough, and caring manner.