There is no one who understands you, your parents, or loved one better than you. When you make the decision to let FirstLight Home Care of Marin County provide care for you or the elderly senior in your life, we take the time to understand your opinion. Our goals are the same: to assist you or your loved one in the best quality of life with the highest level of independence possible, for the longest time we can. Through talking with you and your loved one, we can help you feel comfortable with us and the role that we will play in their care plan. Knowing we provide excellent senior care and companion care services around the San Rafael and surrounding area — at FirstLight, we pride ourselves on keeping you informed and a part of the process, which gives you the peace of mind that your family is being cared for with the same level of care that you would provide for them.
We know your first priority when choosing a home care provider is finding someone you can trust and rely on… someone who will care for your loved one as you would, and as we would our own. We’ve been where you are, and this is one of the main reasons we chose to be in this business. We are dedicated in providing you with valuable resources to help you navigate the continuum of care for you or your aging loved one and provide a wide range of home care services to meet the individual needs of of each person in our care.
Our Culture of Care Promise
At FirstLight Home Care of Marin County, a leading home care agency, the genuine health and well-being of others is our greatest concern. We vow to provide first-class personal service for our clients so that they may enjoy warmth, independence and relaxed comfort in their own home or any setting.
FirstLight Home Care of Marin County is built on a solid foundation of core values and dedication to client happiness, peace of mind, and quality of life that supports our Culture of Care—our commitment to service excellence, personal growth, and accountability.
The Caregiver Bond
Our extraordinary caregivers are the most significant members of our team in delivering our service commitment to others. By embracing each day with values of trust, honesty, respect, integrity and dedication, we cultivate our relationships to the benefit of each caregiver and the entire organization as a whole. FirstLight promotes a caregiving atmosphere where diversity is respected, quality of life is valued, personal ambitions are attained, and the FirstLight Culture of Care is emboldened.
What Makes Our In-Home Care Different?
• All of our caregivers are direct employees (not contractors) – state licensed where required and thoroughly screened with a corresponding background-check – and must pass through our rigorous in-home care training.
• We are a fully compliant home healthcare agency regarding the privacy of every client’s personal health data, with caregivers trained in privacy issues.
• Following our thorough recruitment and homecare training, all of our employees must go through our unique Culture of Care training and orientation process.
Service Excellence: We Are FirstLight Home Care
We foster healthy relationships for life.
We are always receptive and anticipate the needs of others.
We are empowered to create a unique, healthy, and comfortable environment.
We recognize and appreciate serving our clients with an unparalleled level of home care, while enriching lives, enhancing community relations and spreading the FirstLight Culture of Care.
We continually seek to innovate and strengthen the FirstLight Culture of Care.
We believe that every service challenge presents an opportunity for us to immediately own and resolve that challenge to our client’s satisfaction; and that such challenges present opportunities for us to improve FirstLight Home Care’s caregiving service.
We foster teamwork and collaboration so that we may exceed the expectations of every client and team member.
We constantly strive to learn and grow.
We are proud of our FirstLight Home Care image, exemplified through our professional appearance and demeanor.
We care for and protect the confidentiality and safety of others.
We are responsible for uncompromising standards of homecare and personal attention, and we are committed to maintaining a safe environment.
Contact us and find out how we can help - Extraordinary People, Exceptional Care