We are a trusted, professional non-medical in-home care service that provides its help to you, as well as to your family and friends, through the support of our highly trained caregivers. For those in need of assistance such as post-op patients, new mothers, seniors, and any other adult in need of care: we offer our professional attention and companionship. You can be assured that with our quality-trained staff, specially catered services, and dedication to first-rate care, you or your loved one is in good hands. Our family of caregivers will treat you and your loved ones just like you are part of our family.
FirstLight Home Care of Central Polk County offers its in-home caregiver services to seniors, as well as adults of all ages. For 24 hours a day, 365 days a year, let us be your source of non-medical senior care and companion care. We believe elders and those with disabilities should be able to have a respectable quality of life and ensure their comfort, regardless of their location. Individual care is important and we strive to cater to the needs to everyone. From carrying out day-to-day chores, running errands, to providing a receptive ear and pleasant conversation, our staff provides the care needed for seniors and those who require a bit more help to stay in their current home. Whether it is full-time or part-time care, we are here to give you peace of mind.
What Makes Our In-Home Care Different?
• All of our caregivers are direct employees (not contractors) – state licensed where required and thoroughly screened with a corresponding background-check – and must pass through our rigorous in-home care training.
• We are a fully compliant home healthcare agency regarding the privacy of every client’s personal health data, with caregivers trained in privacy issues.
• Following our thorough recruitment and homecare training, all of our employees must go through our unique Culture of Care training and orientation process.
We have all dealt with aging loved ones that need that extra special care that our family members deserve. Owners, Bill and Suzie Whitener and Scott Whitener are no different; they have lived the reality and will continue to do so as they age. A family member's life altering experience revealed a need that only those with a calling could possibly fill, and it was during those times the Whiteners knew their purpose was to serve the community. They opened FirstLight Home Care of Central Polk County, as a means to provide assistance to their loved ones need to maintain independence, dignity, and respect, while also providing the support families need for peace-of-mind.
We are a growing, locally owned business with an emphasis on finding and training extraordinary people to provide exceptional care. Our family of caregivers are skilled, compassionate and reliable – only those we would trust assisting our own family.
Service Excellence: We Are FirstLight Home Care
We foster healthy relationships for life.
We are always receptive and anticipate the needs of others. We are empowered to create a unique, healthy, and comfortable environment.
We recognize and appreciate serving our clients with an unparalleled level of home care, while enriching lives, enhancing community relations and spreading the FirstLight Culture of Care.
We continually seek to innovate and strengthen the FirstLight Culture of Care.
We believe that every service challenge presents an opportunity for us to immediately own and resolve that challenge to our client’s satisfaction; and that such challenges present opportunities for us to improve FirstLight Home Care’s caregiving service.
We foster teamwork and collaboration so that we may exceed the expectations of every client and team member.
We constantly strive to learn and grow.
We are proud of our FirstLight Home Care image, exemplified through our professional appearance and demeanor.
We care for and protect the confidentiality and safety of others.
We are responsible for uncompromising standards of homecare and personal attention, and we are committed to maintaining a safe environment.
Our Core Values & Home Care Commitments
Our Culture of Care Promise
At FirstLight Home Care, a leading home care agency, the genuine health and well-being of others is our greatest concern. We vow to provide first-class personal service for our clients so that they may enjoy warmth, independence and relaxed comfort in their own home or any setting.
FirstLight Home Care is built on a solid foundation of core values and dedication to client happiness, peace of mind, and quality of life that supports our Culture of Care—our commitment to service excellence, personal growth, and accountability.
The Caregiver Bond
At FirstLight Home Care, our extraordinary caregivers are the most significant members of our team in delivering our service commitment to others. By embracing each day with values of trust, honesty, respect, integrity and dedication, we cultivate our relationships to the benefit of each caregiver and the entire organization as a whole. FirstLight promotes a caregiving atmosphere where diversity is respected, quality of life is valued, personal ambitions are attained, and the FirstLight Culture of Care is emboldened.
To ensure the best care is provided, we strive to get to know you and your loved one when offering our help. You know them best, and we are here to listen to make sure the transition and continuation of our care is a smooth and enjoyable experience for everyone involved. We take into consideration the suggestions and preferences of all parties so that they are comfortable, and you can relax knowing they are in our care.
Contact us today to learn more about companion care, personal care, dementia care or any of our non-medical home care services - Find out how we can help.