FirstLight Home Care - Charlotte, NC

Rating: 4.7
14 reviews  |  Write a review
FirstLight Home Care - Charlotte, NC
1135 Four Lakes Drive, Suite C
Matthews, NC 28105

Providing the Best In Home Care and Senior Care in the Greater Charlotte Area
If you or someone you love needs in-home assistance, contact FirstLight HomeCare Greater Charlotte. Whether you’re a senior, a new mother, someone recovering from surgery or you just need extra help, FirstLight HomeCare can provide you with companion and personal care services. Our dependable and highly-trained caregivers with our innovative services will ensure that you can finally relax and enjoy some peace of mind.

FirstLight HomeCare provides home care, senior care, and respite care services to the entire Greater Charlotte area, including Pineville and Charlotte, NC.

Extraordinary People. Exceptional Care - Serving adults of all ages, FirstLight HomeCare is a leading provider for home care, senior care and respite care in Matthews, Charlotte, Pineville and the surrounding communities. Regardless of where a senior citizen or disabled person lives, our home care services enable our clients to live high-quality, meaningful lives. Every situation is different, so FirstLight specializes in providing solutions that meet your individual needs such as senior care in Matthews for those who wish to continue living at home; home care for people living with a disability and who need assistance with daily tasks; and people who struggle with loneliness and need a caring person to spend time with and speak with. Whether you just need our respite care services for an hour of care each day or someone who can help you full-time, we’re here for you. For any Matthews home care, senior care or respite care services you require, contact FirstLight HomeCare Charlotte.

FirstLight HomeCare of Charlotte is fully certified and compliant with North Carolina state rules and regulations, and has a Registered Nurse on staff to provide even further assistance with the in-home care needs of your loved one.

Care Services Offered by FirstLight Home Care - Charlotte, NC

  • Live-In Care
  • Meal Preparation
  • Medication Reminders
  • Monitoring Mobility
  • Respite Care
  • Toileting
  • Transferring
  • Alzheimer's/Dementia Care
  • Bathing/Dressing
  • Companionship
  • Errands/Shopping
  • Help with eating
  • Housekeeping
  • Incontinence Care

Reviews for FirstLight Home Care - Charlotte, NC

Rating: 4.7

September 2018
I am a current client
I contacted FirstLight Home Care when my father in law, my husband, and I needed additional help in caring for my mother in law. The caregivers are responsible and compassionate, making sure medication reminders are given, helping with meals, and taking care of laundry and shopping. Everyone at First Light Home Care has been such a blessing. They have provided our entire family peace of mind.
September 2017
Chelsi, I am a past client
When my mother was sick, First Light Home Care was recommended by her social worker with Hospice. She said that my mom would get consistent caregivers and that the caregivers were well trained and caring. Ruth, Shannon and Val were amazing. We could not have asked for more caring people to come into our home and they were such a blessing for my mother. I felt like I could leave the house and she would be well cared for. Mary Ellen and Ken, the owners, checked on us frequently to make sure everything was going well. We were able to keep my mother at home until her passing, which was her wish. We could not have accomplished this without the support of everyone at First Light Home Care.
July 2017
Wayne, I am a current client
We recently experienced a potentially serious situation with the caregiver sent by FirstLight to monitor our father. The task was simple enough; stay awake and when our father awoke to use the bathroom, provide assistance, if needed, and make sure he returned to bed. To our dismay, my mother found the caregiver sound asleep, and to make matters worse, they had to be awakened from a sound sleep. When the owners were questioned about how their staff was accounted for during shifts, their reply was that they "recommended" their cell phones were set to alert them on a regular basis. This system is a recipe for failure, as it relies on one individual, with no oversight in the event of personal failure, which we experienced. Now the trust in the caregiver has been damaged and we are actively seeking for an organization that has the structure to provide oversight of the caregiver on a regular interval during the shift. Please do your background work on how the care is provided before committing to such a serious relationship.
Response From FirstLight Home Care - Charlotte, NC
When we received your call on July 18th bringing this concern to our attention we immediately contacted our employee, and then had her come into our office the following morning. The employee admitted she had briefly dozed off and was awoken by your mother's calling of her name. We had our employee utilize a couple of mechanisms as a safeguard when working the following night. After speaking with you and your mother we appreciated your willingness to continue to allow us to care for you father. We also appreciated the apology you later offered; although, as I mentioned it wasn't needed as our employee had not met our joint expectations. We were also thankful to hear that you would consider us again if the need arises for one of your family members or friends in the future. It was a blessing helping with your father and enabling your mother to get some much needed rest while caring for him in his final days. We apologize that we didn't execute with perfection and appreciate that you and your mother agreed that we provided excellent care. Thank you, Ken Fleming
August 2016
William, I am a past client
My wife was very ill and at the end-stage of her life. FirstLight Home Care of Charlotte provided us with a CNA in our home to care for my wife. The CNA was extremely competent and caring. Over time she became a member of our family. Just the way it should be. This company really cared about us as a family as witnessed by several visits from the company president. I recommend FirstLight to any family in need of professional care for their loved one.
August 2016
Janet, Other
FirstLight Home Care of Charlotte is an outstanding caring company who truly cares about each and every client they have. I am always impressed at the level of devotion they show to their clientele. Excellent employees and the compassion they have is truly refreshing.
July 2016
I am a past client
I hired FirstLight Home Care of Charlotte about 6 months ago for tending to my wife. At that time, she had just been discharged from the hospital and her prognosis to live was not long. Now, about 6 months later, she has recovered and I am delighted to endorse FirstLight for having taken care of my wife. They helped her recovery by being there everyday, monitoring & aiding in medication compliance, nutrition compliance, taking her to doctors appointments. My wife’s primary caregiver, Irene, even helped with Christmas decorations!
July 2016
Jack, I am a current client
When my 92-year-old mother-in-law required one-on-one monitoring the family could only cover 12 hours a day, I called FirstLight Home Care of Charlotte to provide companion care for the period of 8 PM to 8 AM and they began coverage the same day I called. As time went on we needed another four hours of coverage in the day and FirstLight supplied that also. The family and my mother-in-law are both very happy with the professionalism and compassion of the companions that have been provided. Being a very stressful time for our family FirstLight has eased part of our burden. My mother-in-law is recovering and we look to reduce the amount of coverage required but still use First Light to ease the strain on the family. One of the things I particularly enjoy is the fact the companionship show up early and never late.
June 2016
L., I am a current client
My mother is 82 years old and I love her dearly. We have used other agencies in the past to provide health care for her, and have been disappointed in the level of care and communication. Finding First Light Home Care of Charlotte was a blessing: her health care is now in very capable, very trustworthy hands.
June 2016
Geraldyne, I am a past client
I was very impressed with the detailed care plan the FirstLight Home Care of Charlotte had. The provider also brought care workers to the house to meet my mother before they began working in the house. The quality of the care giver was excellent. When I needed extra hours due to an accident on short notice the agency and care giver provided the hours of care. I would highly recommend this agency to those seeking care for their loved ones.
May 2016
John, I am a past client
They have always tended to us with compassion and understanding. They were there when we leaned on them for many hours each week and they are with us now when we need to use them only for a few hours each week. I believe that FirstLight Home Care of Charlotte embraces their promise that “the genuine health & well-being of others is our greatest concern” – for they have consistently embodied compassionate care. I am convinced that they are in this for the right reasons and FirstLight Home Care of Charlotte has my highest recommendation!
April 2016
Patty, I am a current client
We have been very pleased by FirstLight Home Care of Charlotte’s ability to provide caring and responsive service to our mom over the past 6 months. They have been quick to react if we have any concerns and have made every effort to ensure we are satisfied and happy with their response. In particular, we have been extremely fortunate to have Nancy as our mom’s caregiver, as she quickly bonded with our mom and has gone out of her way to make sure our mom is given the best care. Not only does she serve as a caregiver, taking our mom to the doctors, shopping, etc., but she also serves as a trustworthy companion during the day. It is wonderful to know our mom is in good hands.
March 2016
Jim, I am a current client
From the very start, I knew that the staff at FirstLight Home Care of Charlotte were very special people. They both showed concern for my welfare and wanted to help. They were very professional, but also very friendly and caring. I contracted with them for a caregiver/companion to come every Friday. The person they sent was a warm and good hearted gentleman that I liked very much. Being alone for so long, I needed someone to talk to and assist me. My caregiver and I hit it off right away and we enjoyed some wonderful and stimulating conversations. We often went out to lunch and conversed a lot. I am happy to give this recommendation with the hope that it will encourage others to find out for themselves just how special this company and their people are.
February 2016
Joan, I am a current client
We have had FirstLight Home Care of Charlotte providing services for my mom for about a year now. They came highly recommended by a friend of ours. I appreciate their dependability. As far as the owner goes, he’s been great with communicating to us. The caregiver is really good with my mom and in touch with her needs. My mother really enjoys her. We have received and continue to receive services as promised by FirstLight Home Care. Caregiver is diligent, timely & understands my mom. We have been very happy. My mother had to take a break and go into an assisted living facility for a bit and they even followed up with her there. What we most appreciate about FirstLight is their dependability, compassionate care and responsiveness. FirstLight Home Care is very dependable and they work with your schedule. I would highly recommend FirstLight Home Care of Charlotte for tending to all in need of home care.
July 2015
I am a current client
In October 2012, my wife Nancy, cancer surgery. Pursuant to that after providing care at home by family members for nearly 1.5 years, in 2014, we felt that some help from a professional team of care givers was warranted. Our decision proved to be right, as In the last one year plus, the personnel he has provided to care for Nancy, have been nothing short of outstanding! The three individuals from FirstLight Home Care of Charlotte, caring for my wife, have become members of our family and truly care about Nancy’s well-being! I trust and rely on their care.
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