They can't keep a chef or kitchen staff at Fairwinds - Rio Rancho. They've had 4 or 5 in the last year. We've had food cooked with rancid oil. I've thrown away food that smells terrible and I couldn't identify. They use pressed chicken loaf and call it roast chicken and use cubes of it in their soup. They've promoted the concierge to Manager of the facility. She has no facility management experience. Urine stains and smells on the carpet in front of the elevator where dogs wait. Unresponsive maintenance worker. Once put on the glass cover of the ceiling fan light over the living room wrong. Several days later as I passed it came loose and dropped on the carpet--it could have been my mother-in-law's head. When he has told about it he said, "I just propped it there because I was coming back to do it right." The elevator to the 3rd floor is broken again and has been out of order for a week. The last time it was out of order for 2 months. People have been walked down a floor with heart issues after calling the ambulance because there was no way to get a gurney to their room. Nice entrance--lots of hype.