We are committed to quality home health care for our clients through professional caregivers, a thorough plan of care, and superior execution of our services in the Baltimore area. Our professionally trained caregivers have the experience and skills to meet the needs of your loved one for companion care, personal care, or home health care. Most of our caregivers are certified nursing assistants (CNAs), certified geriatric nursing assistants (GNAs), or Medical Technicians (Med Techs). After a Free initial assessment with our nurse, we create a plan of care and set a schedule to best meet the needs of your family. We can cover just a few hours a week, as well as 24/7 care and live-in care.
Owners, Jim and Mike, started in your shoes. We were caring for our loved ones and had to seek assistance from outside our families. That is not easy. It is hard enough admitting that as much as you love your parent, your spouse, or your child, the care required to meet their needs is more than you and your family can provide. You are aware of your loved one's vulnerabilities and you are suddenly aware that their safety and security is of greater concern when help comes in from outside the family.
Our commitment to you is to treat you and your loved ones as if you are members of our family. We want to get as close to providing the same loving care you would, if you could do it all yourself. We make that possible by using a process to put the right plan of care and the right people on the job. Most importantly, we monitor our caregivers and your loved one's needs on an ongoing basis to make sure the level of care is optimal.
Here is How to Get Started
1. Schedule an Appointment
You might know exactly what level of care you need for your loved one, or you might not have any idea. We can help you figure it out.
2. Meet with our Team
After meeting your loved one, we will use a completed needs assessment and feedback from your family to create an optimal plan of care.
3. Match with a Caregiver
We will take great care to select the caregiver with the training, experience, and personality that best meets the needs of your loved one. We want you to be satisfied that your caregiver is the right fit.
Ella Stewart Care supports open communication so that your loved one is getting the best care we can provide.
Care management implies a strong start with a comprehensive plan of care, a good match with one of our caregivers, regular follow-up with scheduled assessments, and less formal follow-up through communication with the family. For many seniors, months can go by without any significant need for changes to the elder care plan or the schedule. However, change is inevitable at some point, and good care management requires that we make the right adjustments in a timely fashion.
Our approach to care management assumes a "team" mindset that includes four critical members: 1) your loved one, 2) you the family, 3) our caregiver, and 4) our administrative group consisting of the two owners, Jim and Mike, and our nurse, Elaine. All of us our working to support your loved one at whatever level of independence and care is optimal at any giving time.
In effect, we are doing a lot of "coaching" of your loved one to encourage health, independence, engaged thinking, and family participation. Sound physical activity, personal hygiene, mobility into the community, mental stimulation, and nurtured relationships in the family all add up to a better quality of life, more happiness, and greater peace of mind for you.
Our Care Guarantee
We stand behind a 4-point guarantee of care that we use to support our mission of providing quality home health care through superior execution of our services.
We thoroughly pre-screen, interview, reference check, and criminal background check every caregiver to make certain our employees are of the highest character and integrity. We hire only caring and compassionate people. Moreover, we provide them with a thorough orientation and continuous training to make sure they have the skills needed to provide you with the best possible care.
Our caregivers are employees - not independent contractors. Therefore, they are covered by Worker's Compensation Insurance and Unemployment Insurance. We deduct the FICA withholding and the income tax withholding. All our caregivers are bonded and insured to protect you and to give you greater peace of mind.
Count on our caregivers to be there for scheduled visits. We use a combination GPS and Telephony system in Maryland so our employees can clock-in and clock-out when arriving and leaving your home. This system alerts us within minutes if a caregiver is late. That allows us to communicate with you and find a suitable replacement if necessary.
Our 100% Satisfaction Guarantee means that we honor our contractual commitment with you to provide quality home care through superior execution of our services. We are certainly not perfect, but you will always find us determined to remedy conflicts and find solutions in a timely manner. Your loved one and your peace of mind our ultimate goal.
Contact us today to learn more about our services or schedule your free initial assessment.