Comfort Keepers of Manassas, VA

Rating: 4.6
9 reviews  |  Write a review
Comfort Keepers of Manassas, VA
9720 Capital Court Suite #100, Room 2
Manassas, VA 20110

Through our unique system of in-home care that we call Interactive Caregiving™, our Comfort Keepers® engage clients in their care to enhance their independence and well-being. Interactive Caregiving™ includes four interrelated aspects: engagement of the mind, an active body, proper nutrition and safety.

The home care services provided by Comfort Keepers® are designed to help seniors and others maintain optimal levels of independence in the comfort of their own homes. In addition to providing assistance with household tasks, such as light housekeeping and meal preparation, and personal care tasks, such as bathing and grooming, Comfort Keepers offer their clients a wide range of companionship services, including conversation, walks, errands, (including transportation), as well as assistance with hobbies and other interests. By providing the right mix of in-home senior care services for your loved one, Comfort Keepers can help to maintain independence while enhancing quality of life.

Reviews for Comfort Keepers of Manassas, VA

Rating: 4.6

October 2018
I am a past client
Awful, awful care. I do not even know where to start because it was rocky from almost beginning to end. They serviced our home from July til end of September and it was issue after issue. Lots of last minute call outs, different caregivers in and out. Not much if any "lite housework" most days. Office staff were pleasant in the beginning and as time went on they were beyond rude. I have luckily saved all messages, texts, emails and voicemails! We had a no call no show, no one notified us a caregiver wouldn't be in, hours later I contacted the office wondering how the heck no one had notified me.They had no answer for me. The main caregiver was to look after and assist with lite house keeping and take the patient to appointments. One day they sent a caregiver with no vehicle. Patient ended up missing his appointment, no notification was given that the caregiver wouldn't have a vehicle. After this worry was expressed they stated no charge for this day, low and behold it was on the invoice. They also split a shift instead of clocking caregiver in at normal time lets say 6 pm they clocked her in at 6am making cost for the shift way over what was due. Furthermore they handled billing separate with another party. They never sent me an invoice then about a month after services ended I got a nasty, extremely rude phone call demanding I pay the invoice. I ended the phone call after reminding him who's responsible since he set it up with that person. After which I received a very nasty text message. The lack of care was sickening!.
Response From Comfort Keepers of Manassas, VA
Hi, Thank you for taking the time to write this review. We appreciate all feedback and use same to ensure we continue providing quality in-home services in our community. We care and we'd like to apologize for your negative experience with our company. We hope you can understand there is always a reason- however inexcusable. Our goal is to do one thing - Elevate the Human Spirit. And we will strive hard to do so every day. Once again, thank you for your feedback.
February 2018
Marydith, I am a current client
Comfort Keepers provided great caregivers for me and my family. Overall the whole staff was great.
November 2016
Sue, I am a current client
My father is under the care of Comfort Keepers of Manassas and I am so happy with the care my father has been given by their caregiver, she is such a caring hard worker and my father absolutely adores her. I work in health care myself and they really have to have the heart and soul for it and their caregiver does. I am thankful for all they do.
November 2016
Margaret, I am a current client
My caregiver from Comfort Keepers of Manassas is like a daughter to me. She's wonderful. We talk, we back. I don't know what else to tell you, shes great.
November 2016
I am a current client
My caregiver from Comfort Keepers of Manassas does so much for me! She knows what to do and is a "go-getter". I would recommend their home care services to others.
November 2016
Rose, I am a current client
My mother loves her caregiver from Comfort Keepers of Manassas. Mom is very comfortable with her and very happy with her. She does all the tasks extremely well.
October 2016
Joan, I am a current client
My caregiver from Comfort Keepers of Manassas is a stong workers, with strong work ethic.
May 2016
I am a past client
My brother was diagnosed with Alzheimer's at the age of 57. It was difficult finding competent care for him at such a young age. I hired one health care company that did not meet expectations because their staff failed repeatedly and failed to show up. I called the office at Comfort Keepers Manassas and they supplied staff starting that evening and for the next several months until my brother's health care declined to the point he could no longer stay at home. One caregiver traveled from Fredericksburg to Manassas Park and even to Arlington, VA to help with my brother. Another caregiver took my brother out to parks, farms and did activities with him. Comfort Keepers helped transport my brother to West Virginia to help him settle into his new environment. All the staff at Comfort Keepers were available to work with me, my family and my brother not only during normal working hours but when emergencies hit. They were there when changes in coverage and type of assistance was needed immediately. I cannot speak highly enough of the help and care we received from Comfort Keepers of Manassas!
May 2016
I am a current client
We truly appreciate Comfort Keepers of Manassas. All of our caregivers have been exemplary in their duties. We could not asked for a better agency than Comfort Keepers of Manassas and we recommend them highly!
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