Comfort Keepers of Kingsport, TN

We are saddened to hear that you were not happy with our services and felt it necessary to write a derogatory review, but we understand that you may not have the full picture. First, as a non-medical company we provide a variety of support services to our clients, such as safety measures to aid in fall prevention. Unfortunately, we cannot prevent falls unless the client follows the caregiver’s instructions and safety directives, or when a client does not have the caregiver in direct attendance because they are doing other client tasks. Secondly, all of our client’s know that we have lifting limits of 25lbs that are mandated through corporate policies and through workman’s compensation. Due to the safety of both the client and caregiver, a caregiver cannot “pick up” another person who has fallen. As well, we take into consideration that there may be injuries that could be worsened in a lifting attempt. Regardless, we follow the client’s instructions (who not to call or whom to call) while trying to convince the client to allow us to call for assistance if needed. Third, the caregiver must follow a client’s wishes who is in control of his/her mental faculties. Lastly, in accordance to federal law and HIPPA regulations, we are not allowed to give out any personal protected information unless the client gives us permission or we have a legal Power of Attorney for Healthcare indicating a responsible party. We hope that this brings you some peace and closure knowing as Comfort Keepers we believe in being trustworthy, open and honest.