CareOne at The Cupola

As crazy as this sounds, my father was forced to call 911 twice on his own (first time his catheter was blocked, second time he was having a heart attack). He begged the nurses both times to call 911 and they refused and lied by telling him he wasn’t permitted to call 911 on his own either. If you have a family member who doesn’t have the capacity to call 911 on his/her own, or can easily be deceived or influenced by what nonsense is being told to them, I would NOT recommend this facility. My father would literally be dead had he not called 911 himself. How sad is that, my 80 year old father couldn’t rely on healthcare staff to seek emergency assistance for him. We requested a copy of the medical notes and it unbelievable the lies that are in it about what happened. CareOne will probably respond to this with their 800 number to call. Don’t bother. Instead, report your claims to DPH, CMS and the Nursing board so something actually gets done regarding this elder abuse. After recovering from his heart attack, there was no way we were sending him back there. He is now at a facility nearby which has been providing much better care, where staff smile, are friendly and actually answer the call bell light timely.