Brookside Home Care

Brookside Home Care is licensed by the New York State Department of Health to provide home care services to the residents of Nassau, Queens and Suffolk Counties. We understand the prospect of hiring an agency can be scary. Most people don’t really think about home care for a loved one until they need it. Once they realize they need assistance, they are often overwhelmed by the amount of information out there and aren’t sure how to proceed. When you call Brookside, you will speak directly with the owner or the Director of Patient Services. They will educate you on the ins and outs of the care landscape, help determine the appropriate level of services you need and assist you in taking the next steps toward getting your loved one the care they require.

We offer two types of services - Personal Care and Companion Care.

Companion Care

On the Companion side, our process usually begins with a meeting between the owner, the person that needs care and any additional concerned family members. We want our clients and their families to feel comfortable with the supervision we provide to the staff. At this meeting, we collect a few types of information. Yes, the medical needs of the client are important, but we also collect some personal information as well (hobbies, favorite foods, prior occupation, etc.). This information is helpful in allowing our care providers to develop a personal relationship with our clients, which is essential in making this process work. After collecting this information, we begin working to find a match. Once we find a good candidate, we setup a second meeting to provide a caregiver introduction. If you are happy with our choice, we begin providing care. If not, we work on finding a new candidate. Our companions can assist with light housekeeping, meal preparation and most other tasks that will help an individual get through the day.

Personal Care

Our Personal Care services are a little more medical in nature and usually involve ADL assistance (Activities of Daily Living – showering, incontinence, transfers, etc.). The process begins with a visit by one of our Registered Nurses. The RN conducts a thorough assessment of the client’s physical and cognitive condition to determine the client’s needs. From the assessment, the RN develops a customized Plan of Care. The Plan of Care is then implemented by one of our state Certified Home Health Aides (HHAs) under the supervision of the RN. Throughout the process, the RN will provide supervisory visits and update the Plan of Care should there be any changes in the client’s condition. Should an unforeseen situation arise, an RN is on-call 24 hours per day, 7 days per week to assist both the client and HHA with any issues.

Our Aides

We realized early on that our care providers are the face of the company. That's why we spend the bulk of our time interviewing, screening and finding the right people. All of our aides are thoroughly screened. We look for the right combination of technical skills, experience and personal skills. Our process consists of a phone interview, a live interview, background checks and reference checks. We place a strong emphasis on communication skills. As we mentioned before, it’s very important for our care providers to develop a relationship with our clients. If they can’t communicate effectively, they have difficulty following instructions and developing that relationship. Certified HHA are required to complete 75 hours of training by the State of New York. Upon joining the Brookside team, each HHA is put through a rigorous orientation/training program to assess their competency level and correct any deficiencies before they are sent out into the field. Additionally, each HHA is required to complete 12 hours of in-services annually to keep their skills sharp.

We are licensed, bonded, insured and capable of handling just about any situation that may arise. If for some reason we aren't able to meet your care needs, we’re more than happy to help you find someone that can. Let us help you return safety and stability to your loved one’s life.

Care Services

• Meal Preparation
• Medication Reminders
• Respite Care
• Toileting
• Transferring
• Alzheimer's/Dementia Care
• Bathing/Dressing
• Companionship
• Errands/Shopping
• Feeding Assistance
• Housekeeping
• Incontinence Care

Reviews for Brookside Home Care

Rating: 5.0

March 2018
Rich, I am a current client
Before Brookside came into our lives, we were fearful and frustrated at the lack of quality services for our particular situation (my wife suffers from Vascular Dementia). We had an experience with another Home Agency prior to connecting with Brookside Home Care. The differences are profound from the initial meet-and-greet with us to the prospective caregiver prior to any commitments or agreements being made. That was a personal touch and an important step in finding the right caregiver for our needs. Luckily, we got the exact caregiver we were looking for when we began our search. Karen is caring, considerate and competent. After only a few weeks we felt like she had already become a friend. The most important thing she has provided in the past 8 months is the companionship she provides for my wife. My wife is more mentally engaged during the day and she finds herself looking forward to the scheduled time with the caregiver.
March 2018
Greg, I am a past client
If you want an outstanding customer-oriented company run by a hard-working, honest, intelligent and compassionate owner then I recommend using Brookside. I hired Brookside to have a part-time aide for my mother. Rob (the owner) recruited two outstanding aides, whom my mom loved and who provided attentive, service. They reported back to Rob when my mom was slipping in her health and he promptly reported it to me so I could take action. When you call Rob or email him, he responds very quickly. Not once did I think, "When will he get back to me?" And we talked a lot. I also found him honest in all of my dealings with him. He goes out of his way to be fair and to deliver great service.
February 2018
Celeste, I am a past client
Before we hired outside help I was totally stressed out and completely overwhelmed, trying to take care of my mom and her household while having a full-time job and two children at home. Robert, the owner, was always ready to help whenever he could and came up with some great solutions to several situations that arose. We've now used Brookside for about nine months and Barbara, our care provider was a god-send. She came into my mom's life at a time that my mom didn't want help. Barbara stuck it out and the bond that was created at times was even stronger than ours. She treated my mom as if she were her own grandmother. She handled the day-to-day stuff like chores, medication reminders, prepared meals and kept us a in the loop about my mom's condition. The great thing is my mom feels even more valued and loved than before.
January 2018
Margaret, I am a current client
Once we started working with Brookside, what a relief! Before we found Brookside Home Care, we were distraught, stressed, overwhelmed and fearful! Mom needed more care than Dad, myself or my siblings could provide. Rob, the owner, was a great listener. He took the time to really listen to our needs and matched our family with 2 great aides Barbara and Tonya. Barbara and Tonya provided much needed time for my Dad to rest as well as for me to be with my family. That gave us the time to focus on organizing the household needs and doctor’s appointments as well as resuming our normal work patterns.
December 2017
Greg, I am a current client
We knew my Mom needed help but we weren’t sure where we would get the help or if it would be any good. It was definitely a time of worry. A friend recommended Brookside Home Care to us. It was the first and only agency we ever used. The 2 care aides they provided Linda and Liz treated my mom very well and related to her. They were wonderful, energetic and caring people. They took my mom to doctor’s appointments, prepared nutritious meals, helped with errands and chores and they even helped her start a garden. Over the past 3 months, we are now feeling much more confident about Mom’s care and how she is doing living in her home. Additionally, the owner Rob was extremely responsive in returning our calls and emails promptly. He kept our family informed of any changes in my mom's condition and he vetted our aides thoroughly. I can honestly say I could not have gotten any better service. I recommend Brookside to anyone looking for great aides led by a customer-oriented business owner.

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