Brookdale Kenosha North

My grandparents were placed at Brookdale and my family has had nothing but difficulties. My grandparents are both mobile, but are struggling with neurocognitive disorder (dementia). Brookdale had a hard time providing for their circumstances, and did not follow their contract which states that Brookdale will provide in writing the changes to the care plan and costs associated with additional services needed. Instead, they left a voicemail stating they cannot provide care for my grandparents, move out within 30 days, and starting the next day (not even a 24 hour notice, nor written notification) that there would be an additional fee of almost $1,000 per day for my grandmothers care (when one of the symptoms of neurocognitive disorder is wandering and decline in memory - i.e. confusion). It’s clear that the motive was not driven by compassion, but profits. It seems like this place wants individuals that are incapacitated and/or immobile so they do not have to put the time nor effort into them. In addition, their website and facility states that they are “ a memory care community that has the experience to understand the complexity of Alzheimer’s and other types of dementia at every stage and that [they] provide personalized memory care”. This statement could not be further from the truth because of how they treated AT LEAST two complex individuals with neurocognitive disorder.