Always Best Care - Waconia, MN

On 02/01/22 I was informed by my ward’s social worker that she had started service with Always Best Care Senior Services of Waconia. It took a while, but Always Best Care Senior Services of Waconia finally scheduled and intake appointment for 02/25/22. Unfortunately, Brooke didn’t show up for the appointment and didn’t answer her phone. Later that day she finally called me back and said that she lives over 80 miles away in New Ulm, MN and didn’t feel like driving in since my ward hadn’t answered the phone. She was rather nasty about it. Note: I was listed as the contact point because my ward has dementia and only uses the phone on a very limited basis. The appointment was rescheduled for 03/08/22. On 03/18/22 Rachel from Always Best Care Senior Services of Waconia called to ask me how their services were going the last few months. She was clueless to the fact that services had no yet started. Service was finally started on 04/05/22. There were numerous cancellations and some of the work done had to be redone. On 04/27/22 Brooke called for a 45 day review. I had to remind her that the services only started 22 days ago. On 05/10/22 and 05/11/22 Emily, the service provider, didn’t show up and didn’t answer her phone. On 05/11/22 Stacy at Always Best Care Senior Services of Waconia said that Emily would no longer be coming due to “personal reasons”. She also said that they had informed the social worker. When I talked to the social worker, she said that she had not been contacted by Always Best Care Senior Services of Waconia and didn’t know anything about the situation. There was no attempt by Always Best Care Senior Services of Waconia to tell us what was going on or to replace Emily until 06/01.