Waltonwood Providence

11945 Providence Road Charlotte NC 28277 (888) 848-5698
Rating: 5.0

Reviews for Waltonwood Providence

Rating: 5.0 Based on 1 review Write a review
 Jun 2016
The facility is clean, well decorated and a good location for my immediate family members. Care in assisted living for personal needs and dining service is under staffed. My parent is a resident and I visit weekly. The staff numbers have not been sufficient since the facility has opened. The food is worst than fair. Fair would mean the residents are, at minimum, fed. Residents have left the dining hall not fed due to staffing shortages. Low quality, not fresh food is served. And, sadly, the management continues their games in not addressing problems. Due to management lack of respect for elderly residents and their neglect I addressing problems, I do not recommend for anyone currently seeing assisted living.

 Jun 2016
There are many good things about Waltonwood Providence, including the caring front-line staff. A few things to be aware of (1) No matter what is verbally being promised or sold, if it is not specifically stated in the contract or in writing, there is no facility accountability for their sales pitch, for example... If you are told during the sale that a Assisted Living Resident can freely go from Assisted Living through to main entrance or Bistro or main entrance foyer or into Independent Living...get it in writing because the common door is locked and Assisted Living Residents are expected to go outside, around the building and in the front main entrance...Crazy! (2) For on going situations, once you are a resident and family member trying to address concerns, you get lip service from management and it very much comes across as management is going to tell you how it is going to be therefore management is lacking in customer service skills. There is a Waltonwood Providence Family Council Facebook page where you can reach out to contact family members who have come together to ensure all Resident's rights are upheld and concerns addressed with management. It provides support of family members whose Residents are experiencing common issues with the facility.

I interviewed this provider
 May 2016
Waltonwood Providence of Charlotte is absolutely gorgeous!! They've thought of everything - from a movie theater to a bowling alley, you or your parents will never be bored here. It's like stepping into old time Charleston, with the large white columns and the high back chairs... It really is a beautiful setting, with a billiards room, a bistro for that afternoon snack, a nice bar for a drink at happy hour, and a lovely dining room. I've looked at numerous senior living communities and none holds a candle to Waltonwood!!