The Hidenwood Retirement Community

50 Wellesley Dr Newport News VA 23606 (888) 848-5698

Reviews for The Hidenwood Retirement Community

Rating: 4.3 Based on 7 reviews Write a review
 Mar 2018
My father 98 fell on January 2, and he was taken to the hospital. He died eight days later. Although we were told by the bookkeeper that if we cleared out his apartment, we might get some of the month's rent back, we later learned that the corporation policy requires a 30 day advance notice EVEN WHEN A TENANT DIES unexpectedly. I get it that typical rentals require the full month if a tenant spends any part of a month in a unit....but with NO exemptions for death, this is an incredible money grabbing policy by the company!!! Besides keeping my father's >$3000 rent for a room he occupied only two days in January, we have not gotten his security deposit returned. The management informed us that his room was in good condition and we could expect to get back his "security deposit" of $1000. It has been almost THREE MONTHS since his apartment was confirmed to be OK and vacated January 15, and there has been no check yet. Each time I call, I am told that the "higher up" office has already cut the check - but it is hard to believe that any form of mail delivery would take three weeks to deliver it. If you are considering placing a loved one in the Hidenwood, make sure that they give a thirty days notice BEFORE they die unless you want to get socked with another month's rent. It will help to make sure they plan to die on the last day of the month so that the company cannot charge an extra month's rent! It's a policy that lacks all fairness and compassion!

I interviewed this provider
 May 2017
I visited The Hidenwood Retirement Community with my Mom. She felt right at home when we walked through the door. The community was very clean, warm and friendly. Mom was encouraged to join the morning coffee social where she quickly made friends and stayed to play a round of trivia. The staff are easy to identify by their professional uniforms but most importantly their smiles and warm greeting. You can tell they enjoy their job by the interactions with residents as well as their co-workers.

Live laugh and Love should be the motto for Hidenwood
 Aug 2015
Hidenwood is the best placement choice for my Motherinlaw that we could have found. It exceeds all that we were looking for to meet the needs and care for her. The best part about it all is the p... read more