We were shocked at how poor the care was for our mother. The facility is beautiful but there are severe management and oversight issues. The ED discussed our case in the open with family members of other residents. We were called names by the staff. The ratio of caregivers to patients is dangerously low. We saw residents sitting in a room alone with vomit on the floor while the aides stood around waiting for someone else to clean it up. Our mother was incontinent and multiple times we found her briefs so soaked she had urine running down her legs. The aides are surly unhappy and express it openly. Moms hands were never washed and she had three rounds of pneumonia back to back - but they still took her th the dining room even though she wS contagious. We ended up having to hire outside aides 24/7 at enormous expense to keep our mom from getting worse and to get the care she needed. It was a nightmare.