My mother was a resident in this facility shortly after major heart surgery in June 2017. The front receptionists are all very friendly. There were issues with a couple of the RNs at first regarding incorrect information and not happy about questioning them with orders. The attending physician assigned to my mother knew nothing about her. The 2nd day there my mother was dehydrated and delusional. However, the nurses didn't even notice. Her nurse didn't want to listen to me until I asked her specific questions in front of him. It was then he believed me. He still did not like to be questioned. It wasn't until my mother woke up with a bloody mouth and no one said anything because they thought she had put lipstick on. It wasn't until the afternoon she realized she was bleeding. This was dangerous because she was on a blood thinner for her new heart valve. Then they realized her labs were "clinically high" as one nurse informed her. My mother had to contact me by her cell phone to advise me of such. I contacted her surgeon at which time they contacted the home and found out how high her INR was. It was over 9.0! This is excessive for a patient with very recent heart surgery. Her surgeon called me back to tell me to get her to the ER stat. I attempted to contact a nurse or anyone really to get her transferred but was then informed by a "Cardiac" nurse that it had been taken care of by the doctor. I advised her of the surgeon’s advice and she didn't seem to care.