Edna Tina Wilson Living Center

My mom came to rehab here on Feb 5 2019 after being in the hospital for 2 weeks due to a UTI that had turned into septicemia. I personally witnessed the call button not being answered for at least 20 minutes on 3 occasions, one of which was over 45 minutes long, and ended solely because I went to fetch the nurse myself. Shortly after being admitted my Mom fell out of the wheelchair trying to go to the bathroom by herself. She told me they never answered in a timely manner when she had to go to the bathroom, so she ended up peeing on herself and sitting in a wet diaper for hours on end. One night she called me at home saying she had been waiting almost one hour and no-one was coming to help. I called the aides office myself, the phone rang for over a minute and I was hung up on. Also, residents who soil themselves during lunch or dinner are not taken to the bathroom until after the lunch/dinner hour is done. If you go there towards the end of lunchtime you can smell excrement and urine as soon as you enter the cafeteria area. My complaints to the social worker, aids supervisor and nursing staff fell on deaf ears and were never officially recorded - contrary to what I was told they would do. This on-going neglect caused my Mom to experience two more UTIs while at Edna Tina Wilson.