Brookdale Westlake Village

28550 Westlake Village Dr Westlake OH 44145 (888) 848-5698

Reviews for Brookdale Westlake Village

Rating: 3.3 Based on 9 reviews Write a review
I am a past client
 Jul 2017
My dad was in the Skilled Nursing/Rehab facility following a week-long hospital stay after a fall in November 2016. He had moderate dementia at that time with sundowning behaviors that became much more pronounced while he was there due to the added confusion of an unfamiliar place and people. They were not equipped to handle this despite their assurance that they often dealt with Alzheimer/dementia patients. When I toured the facility (which is attractive, bright, and clean) before making a decision and asked specific questions about fall prevention, I was assured that they have procedures to minimize fall risk as much as possible. This was an issue with my dad and his memory/confusion problems - he could not remember that he needed assistance to get up and get around (since just a couple weeks before he had been maneuvering independently), and we did not feel that fall risk was minimized as they had assured. Their solution for the cognitive and falling issues was to suggest that WE hire an outside private care agency to provide one-on-one monitoring around the clock while he was there - which we did - at great expense - for peace of mind and because there seemed to be no other options offered. That helped, but we were disappointed it was needed since he was already in a facility that was supposed to be caring for him. Communication and problem-solving were lacking; we felt like WE had to initiate communication.

Very nice looking place
 Apr 2015
We visited this community while looking into care options for a loved one. Westlake Village Retirement seemed like a very nice place, overall! It was clean and well kept, and the people seemed frie... read more