Brookdale Spring Arbor

1800 India Hook Rd Rock Hill SC 29732 (888) 848-5698

Reviews for Brookdale Spring Arbor

Rating: 3.6 Based on 9 reviews Write a review
 Apr 2017
A family member of mine recently moved into Brookdale Spring Arbor. Daytime staffing levels appear to be fine, however, I believe they are understaffed on evenings and weekends. I discovered a resident on the floor one weekend. I advised him to activate his panic alarm and he indicated that he had three times. I pulled the emergency chord on the wall and expected staff to come running. No one came. I went to find someone who came back to the room with me and she left to go get help. Meanwhile, the resident has been on the floor for at least ten minutes. I finally assisted the resident into his wheelchair by the time staff arrived. I notified the assistant director who was eager to document my concerns, however, after her investigation she became defensive and refused to provide more information about the event. That could have been anyone's family member. The facility is nice, but proceed with caution when entrusting the care of your loved one.

It's been good, and I would recommend them.
 Nov 2015
It's been good, and I would recommend them. If I'm minor nitpicking, their accounting is a little wonky, but everything has been correct. I have been there and eaten dinner, the accommodations are ... read more