Horrible, incompetent, rude, dishonest and disrespectful behavior. They will not take responsibility for their poor follow up on communication and mistakes. Small operation so if someone is not available you are out of luck. You and your loved one will not be handled with any care if my experience is any example. But trust they take your money. Know your rights. This is too important of a time to leave it in hands of people with the worst reviews no wonder the sites I am now looking at are so low rated. As a result of their poor services we did not have our loved ones ashes at her memorial Sunday. Trust me, there are other honest places with competitive price points.