Arbor Hills Memory Care Plano, TX - Memory Care | AgingCare.com

Arbor Hills Memory Care

2625 W Plano Pkwy Plano, TX 75075 (888) 848-5698
  Rating: 3.8   17 Reviews ❭    Write a review ❭

Arbor Hills Memory Care is an Alzheimer’s and dementia care provider in Plano, TX 75075. Memory care is most often provided in a separate unit of an assisted living facility or a nursing home, but some communities may specialize solely in caring for residents with memory issues. Levels of care can vary significantly between facilities. One provider may only offer limited assistance to residents, while another may provide comprehensive care for individuals who are in the later stages of dementia. Memory care provides residents with a safe environment that limits wandering and experienced staff who can meet their unique care needs.


Reviews for Arbor Hills Memory Care

  Rating: 3.8 Based on 17 reviews Write a review ❭
  |  Jun 2018
I am a past client
My father was abused and neglected while at Arbor Hills. He would go over 16 hours without any staff members checking on him. He would go over 24 hours without food and very little water. On one occasion when Adult Protective Services/HHSC were called about a caregiver verbally and physically abusing my father (of which we have video recordings), the executive director literally cried when talking to me about having to fire such a "good" caregiver. She never cried over the abuse and neglect my father faced. My father developed a grade 3 bed sore within the first 3 weeks of being at Arbor Hills. The Director of Resident Services, the RN for the facility, was either incapable of recognizing the severity of the wound or lied about it to keep us there. Arbor Hills is not licensed to care for someone with a grade 3 bed sore. The Executive Director and the Director of Resident Services repeatedly promised to "do a better job" or "make changes" to correct the problems so my father would receive better care, but nothing ever changed. The Director of Community Relations never referred to my father by his name but always by a derogatory name. These are the people hired to run Arbor Hills. Do not put your loved one in Arbor Hills! We have found a wonderful place for my father where he is thriving, his wound has almost healed, and he is safe and happy.
  |  Aug 2015
Good Caring Staff
I would say that I am impressed that they have good caring people and I like their interaction with the residents. They could improve on their communication, because I am out of state so getting a ... read more
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