General gist ~ Currently a caregiver for my 96 year old grandmom. We live in PA but I work in southern Jersey during the week. It was great in the beginning but as time went on, I saw the facilities true colors - their billing. Despite paying the entire bill each month the balance would increase. I was given all kinds of excuses (their favorite being that it takes awhile for the monies to be applied). The senior care facility claimed that it was the home office (at first), then said they would waive extended hour fees (was told private pay is $77 a day, nothing was mentioned about extended hour fees)...told social workers do the billing (yet they couldn’t/wouldn’t help with the outrageous charges). Last straw being that they sent me a spread sheet with grandmom’s account information — for starters, her name is spelled wrong; unknown acct number/facility in different state than the one she used to attend; and the icing on the cake - they have the client name listed as “Norman”, along with her real account number. Tried to get an answer from the senior center several times but they won’t respond. I want to pay for the days that she was legitimately there... it’s only right to pay for the time she was there. Since she attended two facilities ~ I’ve got double the issues. I’ve tried so hard to make things right but getting jerked around at every opportunity by them. I need help to sort through this mess ~ can’t afford to retain a lawyer (but I’m willing to set up a payment plan). Feeling depressed, frustrated - looking for help and advice.