I am wondering how many out there have ever had a "legitimate" complaint with a care facility? I am guessing LOTS! Now, how were your loved ones who are in the facility, being treated after the complaint? From what I have gathered... not so good! It seems that the complaint, whatever it is ,is being taken out on the person who is supposed to be getting the care?! What recourse can be taken against this? When we place someone in these facilities, we do some homework first, but you only see what they want you to see!!! The laws aren't as clear here in this area, at least not to me. How can we protect our loved ones from becoming the brunt of this? Since we can't be there 24/7 to see exactly what retaliation is happening to them? All because we voiced a complaint?!! There are Laws against "Elder Abuse", doesn't this classify as such? And can we use "Nanny Cams"?