I didn't want to complain, but finally had to. Just sent off an e-mail to the nursing home, disgusted, not with Mom's care, but with their billing.
When Mom was going to be admitted, I got a call at 7pm telling me I needed to give them a check for $22,000 before she would be admitted (one month in advance and $11,000 deposit to be returned) I did this in good faith.
It has been six weeks since Mom passed and no reimbursement of the $11,000, or reimbursement for the rest of the month after she passed which I pre-paid. I called 10 days ago and they left a message the check would be coming. Nada.
What is wrong with these people? Every single month I had to call them and ask for a bill because they never sent one. They also stopped breaking out the tax exemption and I had to request that for our tax return. Finally the last month she was there, the representative at the NH told me billing was making a mistake every month and applying the deposit as a monthly payment (by mistake) (of course billing was done from somewhere else)
Lets see how long it will take before someone gets back to me.