I applied via phone as a new applicant for my son. They called me and informed me that the will send application but nothing was sent as well as no cooperation from any help line. they keep giving me phone numbers with very rude workers who put you on hold for hours. I have no idea how to apply for my son sinc ethey keep asking to call application number and leave information there. I just wanted to apply and the ihss people are giving me a very rough time. So tired of their rude and carefree behavior.